General Manager (New Opening)

Join our leadership team - Lead the floor. Drive performance. Shape the future of London hospitality.

About Arcade:

Arcade is one of UK’s most ambitious and exciting hospitality projects! A dynamic playground where world-class chefs, bold culinary ideas, and vibrant guest experiences come together under one roof. As a brand incubator, we launch, operate, and scale original concepts that celebrate global cuisines and exceptional drink culture.

Whether you’re dreaming of crafting your own food concept, growing your skills from the ground up to management, or even launching your own business, we’re the place where your ideas can soar. With us, there’s no ceiling to you hitting your career goals and we’re here to help you make it happen!

About the role:

Are you a dynamic leader with a passion for hospitality and the drive to make a real impact?

We’re looking for a driven and experienced General Manager to lead one of London’s newest, stunning and most exciting venues — Arcade Covent Garden. With over £150K in weekly revenue and 1200 covers a day, this is an opportunity to step into a leadership role at the forefront of the city’s vibrant food and drink scene. If you thrive in fast-paced, high pressured environments and love leading large teams, we want to hear from you! As a successful Assistant General Manager in this role you will:

• In the absence of the Multisite Operations Manager, assume full responsibility for the restaurant operations.
• Lead and motivate a team of 6-8 managers (wider team circa 100) in a positive and engaged manner.
• Ensure maximum revenue and profit is achieved from all sales opportunities in every area (People, Place and Product).
• Support and contribute in admin duties; Payroll / Financial and Performance analysis.
• Complete and submit a monthly quantitative & qualitative people, performance and appraisal report to GM, Ops and Head of People.
• Ensure weekly rotas are completed and costed in line with company guidelines.
• Monitor and report on all weekly variable costs.
• Oversee the recruitment and onboarding of new employees in the Kitchen and Restaurant.
• Be an expert in our global menus, cooking techniques, drinks processes, supplier information, flavour profiles, partner brands, and ethos.
• Ensure the Company’s Health & Safety policy is adhered to at all times.

We’d love to hear from you if you:

• Have a genuine passion for fresh food, excellent service and great guest experience (essential).
• Bring proven experience in a similar role (GM or AGM) in a fast paced high volume, high pressured environment.
• Possess a strong commercial mindset with a leadership style that motivates, empowers, and creates loyalty.
• Are fully conversant with current legislation and licensing laws.
• Bring a track record in creating a culture of Health & Safety and Food Safety awareness that allows for a safe environment for staff and guests.
• Bring a problem-solving mindset, tackle challenges with creativity to help us grow and improve.
• Have a proven ability to oversee, lead, train and inspire a sizeable restaurant team (circa 100).
• You have strong organisational and multitasking skills.

Working at Arcade:

Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.

At Arcade, we’re more than just a restaurant group... We’re a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business. Whether onsite, behind the scenes or head office, working at Arcade means being part of something exciting, fast-moving, and truly unique in the hospitality industry.

Benefits of being part of the team:

• Refer a friend bonus
• Internal wage advance facility to instantly access the wages you’ve earned
• A restaurant recognition budget for Birthday goodies and career milestones
• 50% off food in our restaurants for you and your loved ones
• 50% off food in JKS restaurants within Arcade for you and your loved ones
• Access to counselling, remote GP/physio services, legal advice and more through
• Hospitality Action 24 hours a day, 365 days of the year
• Summer and Christmas team parties where we all down tools and have some fun!

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