Groups Sales Executive
39 hours per week
Would you like to work in spacious, contemporary hotel close to World Heritage Sites; Tower Bridge and The Tower of London? The Tower Hotel is a 4 star deluxe Hotel overlooking the Thames, next to Tower Bridge. The hotel's 801 bedrooms, restaurants, bars and 19 meeting rooms benefit from stunning views over Tower Bridge and St Katharine Docks.
To ensure all enquiries are responded to at the point of enquiry through live quoting where applicable and/or to be accountable for ensuring response times are adhered to, inline with departmental SOP. To ensure the customer journey is seamless and efficient exceeding customer expectations throughout. To be proficient at capturing the key information required during the enquiry handling process, through the use of excellent questioning techniques and listening skills, ensuring that the information gathered allows us to source an appropriate diary fit at the desired location To be confident with and understand skills and techniques required for the completion of all types of enquiries from various lead sources e.g Web, Email, Web Chat, 3rd Party Websites, Field Sales Teams & Voice To be passionate in converting all types of business and have the tenacity to convert on the initial call and/or via the use of exceptional proposals and follow up calls using effective sales techniques
What we look for
What's in it for you?
Competitive starting salary and Holiday entitlement Discounted hotel rates for yourself and your family across the Guoman and Thistle group A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers The opportunity to work within an organisation committed to personal and career developmentPension and Healthcare schemesUniform (where applicable) and meals on duty