Topshop Personal Shopper, Edinburgh

Who We Are

TOPSHOP TOPMAN is constantly evolving. Our passionate teams and their commitment to keeping us at the cutting-edge of high-street retail make this a fast-paced and challenging place to work. It’s also hugely rewarding. There are so many opportunities to grow professionally, learn new things, build connections - and make a big impact.

The Job

A Personal Shopper is here to ensure Personal Shopping always lives up to the Brands Vision, to ensure clients receive a luxury experience on the high street and exceed customers’ expectations. As a Personal Shopper you will inspire your Assistant and in store teams and drive a ‘High Net Worth’ client base in to the store.

Day to Day

  • You act as a Brand Ambassador at all times and are a role model to others.
  • You will confidently liaise with Clients, Managers and Head Office Functions where appropriate.
  • You motivate and lead the team to deliver the daily and weekly sales targets by challenging the numbers daily.
  • You will develop a close relationship with your line Manager and the Store Managers to support the delivery of the Brand and profile of Personal Shopping.
  • You embrace the development of multi-channel advancements and understand the commercial impact it has on our business.
  • You participate in ad-hoc projects on behalf of the Personal Shopping department.
  • You will be responsible for the Management of your Assistant, ensuring your sales and period targets are achieved also establishing a clear job role and expectations for your Assistant, giving regular feedback both on the job and through the appraisal process.

Must Haves

  • A genuine love of fashion and passion for our Brands
  • Strong communication skills, building relationships with your Managers, team and customers
  • A self-starter, always giving your best, seeking feedback and development opportunities 
  • Love of working in a busy, customer facing environment
  • Flexibility to work varied shifts and accept changes where necessary, understanding that you will need to meet any Brand requests regarding after hours shops, last minute appointments, filming requests and VIP visits whilst ensuring that the day to day is still being delivered

Added Extras

TOPSHOP TOPMAN isn't just an exciting place to work; you also get some great benefits for being part of the team. We offer great staff discount across all the Arcadia brands, which includes a discounted clothing allowance so you can stay up to date with the current trends. On top of that, you'll be enrolled into our company pension scheme, and be able to grow with support from our amazing development offer.