Groups Sales Executive
Contract Type - Permanent
39 hours per week
Employment Type - Full Time
The 4 star Amba Hotel Marble Arch, located just off Oxford Street and a short walk from the West End and Hyde Park is the latest addition to Amba Hotels. With 692 stylish and spacious bedrooms, the latest technology and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.
To ensure all enquiries are responded to at the point of enquiry through live quoting where applicable and/or to be accountable for ensuring response times are adhered to, inline with departmental SOP.
To ensure the customer journey is seamless and efficient exceeding customer expectations throughout
To be proficient at capturing the key information required during the enquiry handling process, through the use of excellent questioning techniques and listening skills, ensuring that the information gathered allows us to source an appropriate diary fit at the desired location
To be confident with and understand skills and techniques required for the completion of all types of enquiries from various lead sources e.g Web, Email, Web Chat, 3rd Party Websites, Field Sales Teams & Voice
To be passionate in converting all types of business and have the tenacity to convert on the initial call and/or via the use of exceptional proposals and follow up calls using effective sales techniques
What we look for
To be the expert at handling all types of negotiation and management of your live business on the books, recognising what is important to both the customer and the business whilst utilising conversion tools available
To be confident in handling of all types of customers including both direct & agencies, understanding how to manage relationships across the two account types
To recognise and understand the group and individual properties revenue strategies, sales plan, business mix, competitor sets and use this to guide you when quoting rates / availability
To be an advocate for risk taking, understanding the strategies behind achieving this and being confident in ensuring risks are based on knowledgeable decisions
To be personally responsible for following up on all enquiries and ensuring all chase activities are completed inline with company standards.
To be actively engaged and involved in, team/departmental conversion days working towards specific growth targets and driving sales/revenue conversion
To proactively build and maintain excellent working relationships with the National Sales Team, and to use the field sales support network to assist in conversion where required
To be an ambassador in representing the department at various industry events where required/applicable such as Trade Shows, Exhibitions, Fam Trips etc.
To facilitate property show rounds and other guest meetings (where applicable) and/or to liaise with the hotel teams in the organising and scheduling of customer appointments
To be accountable for ensuring each group/event receives a follow up and to ensure feedback is shared with the wider teams
To be proactive in identifying opportunities for new business and cross brand exposure in both new and repeat events or wider business opportunities
What's in it for you?
- 20 days holiday plus 8 Bank Holidays
- Discounted rates on hotel rooms, food and drink across the glh group
- Interest free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Long Service Awards
- Pension and Healthcare Schemes
- Generous recommend a friend scheme
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
- Wonderful Person of the month scheme with cash prizes
- Childcare vouchers
- Staff refreshments on shift