Borough - Assistant Manager

The Restaurant

Located at the edge of Borough Market. BAO serves innovative Asian dishes in an informal, fast-paced,BAO Borough has Yakitori grill, grab & go hatch and Karaoke room. Bao's goal is to create restaurants that offer a different experience to each other, inspired by our founder's upbringing and travels around Asia. Each restaurant within the group has a unique menu and a different story.

The Position

At BAO, we care about doing things properly " from how we greet our guests to how we support each other behind the scenes. As Assistant Manager, you’ll be a key part of the leadership team, working closely with the General Manager to ensure smooth daily operations, high service standards, and a happy, motivated front of house team.

This is a hands-on role for someone who leads by example, brings a calm and confident presence to service, and is passionate about delivering joyful experiences for guests and teams alike.

What you’ll be doing:

• Supporting the management team in running daily service, keeping things flowing with energy and care
• Leading sections and supporting the FOH team during busy shifts
• Helping to train new team members and giving regular feedback and encouragement
• Assisting with floor plans, guest bookings, and team rotas
• Making sure every guest has a brilliant experience
• Being a supportive and reliable leader on the floor

What we’re looking for:

• Experience as a Supervisor or Assistant Manager in a fast-paced, quality-driven restaurant
• Someone who’s confident running a section and helping lead a team
• A people-first approach " friendly, professional, and great at communicating
• A strong eye for detail and pride in delivering great service
• A desire to grow and learn " we’ll support you every step of the way

The Benefits

We want working at BAO to feel like stepping into a warm, fluffy bao - soft, supportive, and full of good stuff. Here's what you'll get as part of the team:

Work-Life Balance

• 6 shifts across 5 days, with a maximum of one double shift
• Paid overtime
• Rotas released two weeks in advance so you can plan ahead

Growth & Development

• Personalised development plans tailored to your goals
• Access to School of BAO, a series of talks, workshops and fieldtrips

Perks & Discounts

• Up to 50% off food and drink across all BAO restaurants
• Up to 50% off BAO x Friends restaurants across London
• Access to curated wine and meat suppliers at trade prices

Rewards & Recognition

• BAOcoin - earn rewards for living BAO values, then spend them in the BAOshop
• BAO Pyramid Scheme - earn up to £500 for referring someone to join the team

Milestones

• Extra holiday and perks to celebrate work anniversaries and milestones

Celebrations

• Annual Wei Ya company wide Party
• BAO Social Clubs: Grandma’s Home Cooking Club, Hot Pot Supperclub

The Group

BAO quite literally means steamed bun. But BAO means so much more than that, a cult brand with a cult following that aims to inspire with design through food. Founded in 2013 by family trio, Erchen Chang, Shing Tat Chung and Wai Ting Chung in a carpark in East London to now spanning 7 restaurants across London, where each has its own story of Taiwanese Culture with unique experience, narrative and menu.

At BAO we seek people who warm our souls through cooking and hospitality. We strive to cultivate an environment where our design is inspiring, where our unconventional way of thinking bring humour and innovation; our detail challenges you to do your best.