BAO Marylebone - General Manager
General Manager - BAO Marylebone
Salary - Up to £58,000 per annum
BAO Marylebone is looking for a General Manager to lead the team with kindness, consistency, and a passion for creating joyful guest experiences.
At BAO, we care about doing things properly - from the service we give to the way we support our teams. As General Manager, you’ll be the driving force behind one of our restaurants, leading the team day-to-day and creating an environment where people feel inspired to do their best work.
You’ll take ownership of the restaurant’s performance, balancing the guest experience with team culture and business results. You’ll coach, guide, and motivate your managers and front-line teams, ensuring that service runs smoothly and with warmth – all while keeping an eye on the bigger picture.
This is a leadership role for someone who thrives in hospitality, brings consistency and kindness to their management style, and is motivated by seeing both people and businesses grow.
Set back from the tracks of Oxford Street, in St. Christopher’s Place Marylebone, is our translation of a Taiwanese xiao chi house.
All the Classic BAOs you know with the added pleasure of freshly folded dumplings and xiao chi snacks.
What you’ll be doing:
- Leading the restaurant team – setting the tone, energy, and pace across both service and operations
- Building and developing a culture where the team feels supported, proud, and motivated
- Driving performance by balancing guest experience, people development, and financial results
- Supporting and coaching your management team (Assistant GMs, Supervisors, and beyond)
- Working closely with Operations and the wider BAO team to deliver projects and initiatives
- Upholding high standards across hospitality, food quality, and compliance
What we’re looking for:
- Experience leading a busy, high-quality hospitality business
- A natural leader who coaches with kindness and consistency
- Strong organisational and financial management skills
- Someone who thrives on creating joyful guest experiences and strong team cultures
- A love of food, drink, and hospitality – and a desire to keep learning and improving
The Benefits
We want working at BAO to feel like stepping into a warm, fluffy bao " soft, supportive, and full of good stuff. Here's what you'll get as part of the team:
Work-Life Balance
- 6 shifts across 5 days, with a maximum of one double shift
- Paid overtime
- Rotas released two weeks in advance so you can plan ahead
Growth & Development
- Personalised development plans tailored to your goals
- Access to School of BAO, a series of talks, workshops and fieldtrips
Perks & Discounts
- 50% off food and drink across all BAO and JKS restaurants
- Access to curated wine and meat suppliers at trade prices
- Discounts on BAO retail and takeaway items
Rewards & Recognition
- BAOcoin - earn rewards for living BAO values, then spend them in the BAOshop
- BAO Pyramid Scheme - earn up to £500 for referring someone to join the team
Milestones
- Extra holiday and perks to celebrate work anniversaries and milestones
Celebrations
- Annual Wei Ya company wide Party
- BAO Social Clubs: Grandma’s Home Cooking Club, Hot Pot Supperclub
The Group
BAO quite literally means steamed bun. But BAO means so much more than that, a cult brand with a cult following that aims to inspire with design through food. Founded in 2013 by family trio, Erchen Chang, Shing Tat Chung and Wai Ting Chung in a carpark in East London to now spanning 7 restaurants across London, where each has its own story of Taiwanese Culture with unique experience, narrative and menu.
At BAO we seek people who warm our souls through cooking and hospitality. We strive to cultivate an environment where our design is inspiring, where our unconventional way of thinking bring humour and innovation; our detail challenges you to do your best.