EUROIMMUN UK, a subsidiary of our parent company EUROIMMUN AG, has been a cornerstone in supplying cutting-edge immunodiagnostics products to the UK market since 2000. Originally rooted in South Wales, our operations relocated to Wimbledon, London in 2013, where our dynamic International Training Centre (ITC) is now based.
We specialize in offering a comprehensive suite of services, including diagnostic test kits, state-of-the-art automated systems, hands-on training, robust after-sales support, and meticulous instrument maintenance. Our focus areas encompass a wide spectrum of diseases, with prominent emphasis on Autoimmunity, Infectious Serology, and Allergy. Moreover, we proudly provide test systems for Antigen Detection and Molecular Genetic Diagnostics, ensuring our offerings remain at the forefront of medical innovation and patient care. At EUROIMMUN UK, we are committed to advancing healthcare through excellence in medical diagnostics.
As the National Service Manager, you'll lead UK Service Team, reporting directly to the Managing Director. Your mission? Drive unwavering accountability to our processes, ensuring excellent service delivery. You will have the opportunity to inject innovation and improvements whilst also ensuring that tasks are allocated and executed promptly and flawlessly.
This role isn't desk-bound—it's all about being out in the field and on-site, building strong relationships with customers and overseeing operations across the entire UK territory. Get ready for a dynamic position that involves travel to customer sites and office visits.
In this role you will blend technical knowledge with strong leadership and customer relations expertise in the field of medical diagnostics.
Collaborating closely with colleagues in Germany and the UK, the National Service Manager tackles service challenges, ensuring swift resolution of customer issues and complaints with a keen understanding of the medical diagnostic field.
Working closely with the Commercial Team and other departments, this role aims to deliver excellent customer service solutions.
Key Responsibilities
• Lead and manage the Service Team to ensure exceptional customer service, high performance, and efficient processes in line with established KPI’s.
• Develop and maintain lasting relationships with customers and Managed Service Contract providers.
• Work closely with the Commercial Team to ensure smooth day to day customer facing activities
• Support the Service Team with hands-on trouble shooting and site visits when needed
• Monitor instrument and software service costs, spare parts inventory, and performance metrics.
• Minimize instrument and IT downtime; keep the team updated on the latest technology.
• Create and submit high quality tender submissions and deliver regular reports to senior management.
• Ensure compliance with health, safety, and manufacturer maintenance standards.
Skills, Knowledge and Experience
Qualifications
BSc (or equivalent), in medical technology or related field
Skills & Knowledge
Excellent time management and planning skills
Basic knowledge of laboratory techniques (ELISA, Immunofluorescence, Immunoblot, PCR)
Strong communication skills, able to build relationships
Good business acumen
Ability to adapt to a fast-paced and changing environment and prioritise workload
Desirable
Experience in the in-vitro diagnostics sector
Experience in compiling tender submissions
Experience
Experience in the medical industry preferred; commitment to corporate and environmental sustainability.
Experience in leading a service team
Experience in troubleshooting and repair of analytical equipment and associated accessories
MUST HAVE
Fluent English Language
Full UK Driving licence
Our Values
- Embrace the unknown - every big idea starts with a bold, fundamental question: What If?
- Passion for people - our people are our greatest asset and fuel our success in service of humanity.
- Collaborate for success - we put team before self to achieve the unexpected with transparency, accountability and integrity.
- Partner with purpose - we inspire new paths with customers to accelerate positive outcomes.
Benefits
We offer a wide range of benefits, including:
- Attractive annual leave package with additional day for each year of service up to 29 days
- Subsidised healthcare programmes including EAP and Personal Medical Insurance
- The opportunity to be part of a collaborative, dynamic work environment with a warm and friendly culture
- Career development plans
- Company car
- Laptop and Mobile phone
Part of the Revvity group, we are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. Revvity is committed to a culturally diverse workforce.
