Kings Cross - Assistant General Manager

Assistant General Manager - Kings Cross

Salary - £46000

BAO Kings Cross is looking for an Assistant General Manager to help lead the team with care, consistency, and attention to detail.

At BAO, we care about doing things properly - from the service we give to the way we support our teams. As Assistant General Manager, you’ll play a key role in leading the front of house team day-to-day, helping to create a warm, joyful environment for both guests and staff.

You’ll work closely with the General Manager to keep operations running smoothly, while building a team culture where people feel supported, confident, and proud of the experience they deliver.

This is a leadership role for someone who’s passionate about hospitality, thrives in a fast-paced environment, and leads with kindness and consistency.

The Restaurant

Just a stone’s throw from the station, BAO Kings Cross is our largest and most versatile restaurant. Designed with warm wooden panelling and clean architectural lines, the space offers a calm, considered backdrop to enjoy our full BAO menu - from fluffy steamed Bao to bold Taiwanese small plates and rice dishes.

The restaurant features a large, open dining room, a private mezzanine space for group dining, and a relaxed terrace perfect for sunny days. It’s a dynamic restaurant that welcomes everything from quick solo lunches to special celebrations.

The Position

What you’ll be doing:

  • Supporting the GM in the daily running of the restaurant - leading service and managing the pace, energy, and flow of the floor
  • Creating memorable guest experiences through warm, thoughtful service
  • Coaching and developing the FOH team - leading training, check-ins, and ongoing support
  • Helping with rota planning & stock management
  • Upholding high standards across guest care, cleanliness, safety, and BAO brand presentation
  • Acting as a calm, capable leader on shift - someone the team can rely on and learn from

What we’re looking for:

  • Experience as an Assistant General Manager or Assistant Manager in a high-quality, fast-paced restaurant
  • A natural team leader - clear communicator, approachable, and focused on people’s growth
  • A strong sense of what great guest experience looks like - and how to deliver it consistently
  • Confidence in shift management, floor coordination, and basic back-office tasks
  • A hands-on, positive attitude and a genuine love for hospitality

The Benefits

We want working at BAO to feel like stepping into a warm, fluffy bao - soft, supportive, and full of good stuff. Here's what you'll get as part of the team:

Work-Life Balance

- 6 shifts across 5 days, with a maximum of one double shift
- Paid overtime
- Rotas released two weeks in advance so you can plan ahead

Growth & Development

- Personalised development plans tailored to your goals
- Access to School of BAO, a series of talks, workshops and fieldtrips

Perks & Discounts

- Up to 50% off food and drink across all BAO restaurants and discounts across friends in the industry
- Access to curated wine and meat suppliers at trade prices

Rewards & Recognition

- BAOcoin - earn rewards for living BAO values, then spend them in the BAOshop
- BAO Pyramid Scheme - earn up to £500 for referring someone to join the team

Milestones

- Extra holiday and perks to celebrate work anniversaries and milestones

Celebrations

- Annual Wei Ya & BAO Awards Party
- BAO Social Clubs: Grandma’s Home Cooking Club, Hot Pot Supperclub

The Group

BAO quite literally means steamed bun. But BAO means so much more than that, a cult brand with a cult following that aims to inspire with design through food. Founded in 2013 by family trio, Erchen Chang, Shing Tat Chung and Wai Ting Chung in a carpark in East London to now spanning 7 restaurants across London, where each has its own story of Taiwanese Culture with unique experience, narrative and menu.

At BAO we seek people who warm our souls through cooking and hospitality. We strive to cultivate an environment where our design is inspiring, where our unconventional way of thinking bring humour and innovation; our detail challenges you to do your best.

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