Main Duties·To be responsible for the supervision and control of the cleaning and servicing for all bedrooms and public areas in the hotel.·To help guests have a memorable experience in a spotlessly clean and well maintained rooms.·To train and develop a team of individuals to their fullest potential.·Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.·Follow all company H&S policies and procedures.·Report any maintenance problems, safety hazards, accidents, or injuries to the Operations Manager.·Perform other reasonable job duties as requested by Operations Manager.
The roles work over different shift patterns and will include weekends and Bank Holidays.
Room Attendant, to service guest bedrooms inline with company standard
We are looking for an individual who is passionate about hospitality and dedicated to achieving excellent standards of cleanliness throughout the rooms and public areas of our hotel. You will be reporting to the Head Housekeeper and Housekeeping supervisor, working well within a team and will be responsible for servicing and maintaining part of the hotel's 95 bedrooms and public areas to an excellent standard in order to meet guest's expectations.
Previous experience of working in a hotel environment or in a similar role would be much preferred, but full training will be provided. The role includes weekend shifts and hours will be variable depending upon the needs of the business.
In addition to offering a competitive salary, we provide a fantastic employee benefits package which includes; contributory pension, childcare vouchers, staff/friends & family accommodation rates at all Hallmark Hotels and free meals when on duty.
Job Type: Full-time
Job Type: Part-time
You as our Golf Manager will contribute effectively & positively to the daily running of the Golf Sales Team, delivering excellent operating standards, customer & guest satisfaction.
We are looking for a talented individual to come and join our team as the new Cluster Finance Manager. Based out of Hallmark Manchester Airport and overseeing the finance operations of three of our hotels.
A housekeeping room attendant promotes a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests.
As a Room Attendant you responsibilities are:
Vacuum, clean, dust and polish guest roomsMake beds, change sheets, remove and replace used towels and toiletries
The Hallmark Hotel Derby Midland is looking to recruit a Kitchen Assistant, working 15 to 20 hours per week.
We’re looking for an individual who has;• at least 2 years’ experience in a similar role• experience within the Hospitality industry• a knowledge of Excel, Opera, Fols, Fourth, Procure Wizard
An exciting opportunity has arisen for a Front Office Supervisor to support an exceptional service team that creates memorable experiences and leads with passion, maintaining high levels of service at all times. You will lead, assist and inspire your dedicated team of Front Office professionals to deliver an exceptional reception service.• Our enviable employee discounts on bedroom rates;• 50% off Food and Beverage within all IHG properties;• Driven and motivational training & development initiatives for career growth with recognised qualifications;• Free meals on duty;• Cycle to Work Scheme;• Pension Scheme;• Birthday and Anniversary Awards including overnight stay;• Employee Assistant Programme (EAP);• Free uniform;• Internal vacancy opportunities;• Department Incentive bonus schemes;• Everyday discounts from high street retailers and more
An exciting opportunity has risen for a Breakfast Chef to support the morning kitchen operations for our fabulous newly refurbished restaurant. The Breakfast Chef will take responsibility for ensuring the delivery of high standards of cuisine within our restaurants, creating fantastic memories for our guests.
Planning Activities5% Schedule annual holidays – where possible in alignment with business trading cycle.
Organizing Activities15% Report for duty on time in line with department personal presentation standards – submit specific time off requests per department guidelines. Be aware of planned learning sessions and attend as required. Be aware of department standards, goals, objectives and performance. Organise yourself, (any commis and/or apprentice support) and your section to ensure you are able to deliver the pre-service and service tasks effectively and to the required standard. Understand the specifications of the dishes we sell, their price and the processes and systems designed to present them to our customer.
Direct Activities70% Communicate clearly between food service team and culinary colleagues – both ways. Requisition required commodities and materials in line with forecasted sales Work to achieve the optimal yield from commodities supplied Ensure that all food dishes are fully prepared as specified and that no products are delivered to our customers that do not fully meet this specification. Ensure that all prescribed and designed process, systems and standards are maintained Ensure that your shift support receives appropriate levels of supervision and that their learning experiences / skills improvement are recorded effectively. Maintain your work station cleanliness and tidiness constantly. Ensure you are ‘en place’ in sufficient time and that your station contributes consistently to a highly effective service session. Participate positively in pre and post service briefs and apply learning to future service. Maintain an understanding of likely demand during service -always work to minimise waste by preparing and ‘producing’ appropriately. Oversee and provide ‘learning’ support for junior team members. Ensure you close down your section and complete end of shift procedures.
Guest Facing Activities5% Present yourself in a professional manner and acknowledge guests with a positive approach at every point of contact.
Team Activities15% Work as part of the kitchen and wider F&B team, interacting positively with your colleagues. Report malfunction of services, equipment and any repair requirements relating to wall surfaces, floors, light fittings or wall switches, to the Head Chef. Ensure your behavior respects the perspective, privacy, safety and security of our guests, contractors and work colleagues at all times. Provide constructive suggestions /feedback to the leadership group on product, process or learning delivery improvements. Apply yourself fully during team training and briefing exercises. Always deliver your ‘fair share’ in team task elements of the role and support colleagues whose own workload may temporarily exceed your own.
Planning Activities20% Prepare rolling preventative maintenance program and ensure appropriate /relevant resourcing for delivery and checking of contractor performance. Ensure compliance with all relevant company policy and all property /plant legal obligations / statutory regulations. Prepare annual operating cost budget estimates and capital requirements in line with guidance Prepare utility consumption reduction plans and ROI input for Capex or Opex authorisation. Schedule time on site with preventative/planned contractor vendors to minimize guest impact and regular hotel operating activities. Maintain asset registers and plant/equipment servicing records Maintain effective planning and checking of daily, weekly, monthly and periodic activity.
Organizing Activities20% Schedule the team in line with planned and routine activities to deliver optimal levels of productivity and maintain purchasing cycle in line with forecasted levels. Schedule switching and control arrangements of plant and ensure that it is kept in optimal condition. Monitor utility consumption and other building services to ensure the business value is optimised and contractor obligations are met per contracted terms. Ensure “change” initiatives are implemented effectively with high levels of team engagement. Ensure the team has the appropriate tools and equipment to deliver the service required to external and internal customers. Ensure contactor activity is discharged in line with our agreements and that no-un-authorised contractors have access to any areas of the buildings /grounds unsupervised.
Directing Activities20% Lead your team to deliver KPI improvements in line with the agreed standard operating procedures-always working to reduce environmental impact. Work closely with wider leadership group to ensure communication is clear and that maintenance team support is timely and as unobtrusive as possible. Ensure that reactive works are prioritised, completed and ‘closed’ effectively through working with and supporting team. Ensure a safe, secure and stimulating environment is provided for team members and guests in all areas of the hotel. Appropriate risk management and assessment process must be followed. Execute the relevant tactical elements and action plans that support the hotels business plan. Ensure that all prescribed and designed process, systems and standards are maintained. Champion both tactical and change initiatives instigated by the brand or management company –specifically those related to environmental impact.
Staffing Activities20% Provide team with the clear purpose they require and support with relevant learning experiences and constant feedback on individual and team performance. Observe and coach team to ensure that they are continuing to develop their skills. Ensure you have a personal development plan and solicit feedback from those you lead on a regular basis.
Controlling Activities20% Maintain productivity and expense performance in line with targeted improvement. Validate contactors quality of work, approval of invoices and recommendations for payment. Ensure timely testing of all required electrical, life safety equipment and systems -ensure accurate records are kept. Monitor report and optimize utility consumption. Implement and record sustainable initiatives to reduce environmental impact.
As one of our talented chefs, you will work in a passionate team, supporting the foodservice experience on-site at the Hallmark Hotel Manchester, from delivering afternoon tea to providing great food for banquets and functions, as our chef you will have the chance to do it all.
An exciting opportunity has risen for a passionate Shuttle Bus Driver, to join our team at the Hallmark Manchester Airport Hotel. This is an important role for the hotel, as our shuttle bus driver you will accommodate guest requests and deliver an exceptional level of service.
Main Duties and Responsibilities:
Support the General Managers and Finance Business Partner in the financial operations of the hotels in driving through initiatives to improve the hotel performance, particularly in the areas of:• Revenue enhancement• Cost Control• Procedures and Control Systems• Administrative efficiency and effectiveness• Forecasting costs on a weekly and monthly basis as required in communication with the respective General Managers
Ensure the complete, accurate and timely management of the financial affairs of the hotel.• Integrity of Night / Revenue Audit and the complete and accurate reporting of Revenue on a daily basis• Integrity of cost control and timely monitoring of costs for the hotel.• Operation of key interfaces through regular reconciliation Accounts Receivable Deposit Ledger Guest Ledger Purchase Ledger
• Posting of all cash items including the regular review and clearance of unallocated items.• Management of all key balance sheet areas Accruals and Pre Payments Bank and cash Payroll Purchase ledger
Sales Ledger & Guest Ledger
• Ensure complete accurate and timely compliance with group reporting deadlines (Actual, Forecasts and Budget) for weekly, monthly, half year and annual reporting
The job involves all aspects of working in a busy kitchen, from recieving and checking deliveires, daily cleaning and deep cleaning tasks - to working and leanring along side the chefs. Shifts are varied from early starts and late finishes, so you must have relevant trasportation links to meet buisness demands.
An exciting opportunity has risen for a Receptionist to join our small but very friendly team within this fabulous hotel. You will be a positive and engaging professional with a passion for making guests smile and will receive guests in a professional and friendly manner, handling all customer check ins’ or enquiries.
As the front facing member of the team, you will ensure you are presentable at all times engaging in positive communication with the team and department. Acting as a professional at all times and delivering consistently exceptional service to all guests.
Working within a friendly team. This is s full time contract working 5 days of 7. This role includes face to face contact with guests as well as taking calls from guests and colleagues.
Ensuring the safety and security of every guest and staff member
Carrying out a regular security check and walks in all areas of the hotel and outer hotel
Logging any maintenance issues needed
Meeting all guest requests/queries/calls in a positive, efficient and friendly manner.
Assisting in the setting the hotel’s function rooms.
Carrying out all night audit procedures according to company policy.
Preparing and serving food and drink from the menu.
Assisting in the preparation of the breakfast service.
Being fully aware of all emergency, health & safety procedures.
Following all guest's arrival and departure procedures to the letter
Ensuring all guest wake up calls are delivered as requested
.Preparing full handovers for the morning teams and notify senior management of any incidents
As an F&B Supervisor you will supervise all aspects of Food and Beverage service, delivery, organisation and team management. You will be responsible for engaging and driving the team towards a positive culture and communicating with them at all times, to ensure consistency across the department.
As Bar Manager you will supervise all aspects of Food and Beverage, including facilities, sales and costs and maximising departmental profit. You will be responsible for engaging and driving the team towards a positive culture and communicating with them at all times, to ensure consistency across the department.Ideal CandidateYou will be passionate about Food and Beverage (that’s a given!)Ideally have worked within a similar role, managing food and beverage operations.Proven experience of working in a management or supervisory roleWill have an authentic and passionate approachThe ability to create a positive culture within the teamWill have strong operational knowledge and commercial awarenessAbility to drive and motivate teams through periods of change, with the ability to recognise and develop future starsExcellent level of numeracy and literacy skillsStrong organisation and planning skillsExperience of budgets and driving additional sales
Job Specification includes
• Produce weekly Event/Function Sheets; with an over-view of each event to be provided at the Weekly Operations Team Meeting.• To ensure consistent and accurate communication to all Team Members as appropriate• Support the Commercial Manager as directed• Attend hotel and departmental induction.• Attend Job chats and Performance Reviews• Ensure that all guests are received in a courteous, polite and efficient manner; and with the upmost confidential.• Through Pro-active activities; develop and nurture new Events• Ensure efficient follow-up calls and after event sales calls• Respond to any new enquiry within 2 hours; to ensure efficiency• Provide personalised proposals and relevant contracts/invoices for confirmed events.• Conduct 1:1 appointments/show-rounds with prospective clients; which will include out of office hours commitments• To ensure that every sale opportunity is exposed; and key annual budget lines are understood and delivered. Ultimately maximise all revenue opportunities.• To continue to grow and expand the Weddings and Special Events at Hallmark Hotel; with influence by the Director of Sales.• Through pro-active activities; ensure that the Hallmark increases their prominence in the Market-place; supported by the Director of Sales• To assist the Conference Co-ordinator with the sale and promotion of Conference business.• Ensure that all hotel and company standards; and current legislation are adhered to all times.• Achievement of Weddings & Banqueting Budget Line Targets
• Responsible for the smooth and effective promotion/selling of Special hotel events i.e. Christmas, New Year, Wedding Fayres, Valentines. Mothering Sunday etc as instructed by the Commercial Manager
• To participate in Sales Blitz Call days; and regular practice of pro-active sales call to drive business enquiries forward.• Adhere to PEM and Pheonix on input of Data; and follow company standard procedures at all times• To grow and develop, existing customers through regular contact, meeting and greeting, follow up calls, etc• To ensure that a professional appearance and manner, is shown to all visitors, resulting in positive PR both internally and externally of the M&E team.• Wherever possible use your 6th sense and listening skills to surprise and delight our guests & teams• Bring to the attention of the GM any colleagues that should be recognised and rewarded for going above and beyond• Remember to be a brand ambassador at all timesSpecific service standards will be maintained in line with company operating procedures
An exclusive opportunity has arisen for a Head Chef for our fabulous hotel, looking after the F&B outlets including conference & events and in-room dining.
KEY AREAS OF RESPONSIBILITIES: Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment areas. To be aware of all treatments offered and any promotions on offer at any given time. Responsible for achieving sales targets as set by the Treatment Manager/Head Therapist. Assist with demonstrations/ events as required. Must adhere to training as set down by the Treatment Manager and Head Therapist. To maintain the stock at the correct level following set standards. To use the correct quantities of products as specified by the manufacturer and not exceed that amount. Must attend all training courses as deemed necessary by the Head Therapist. Responsible for keeping up the high standard of treatment and service. To supervise and conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the Spa. To maintain a high standard of appearance and personal hygiene as laid down by the Treatment Manager/Head Therapist. To always be punctual and prepared in advance of treatments. Ensure that daily sales figures are accurately recorded. To be adaptable and accountable for all actions. To cover reception as and when required. To perform any other duties deemed reasonable by management. Courtesy to guests and other members of staff at all times.
You will already be a pro with tools and will have experience in performing day-to-day maintenanceAs Maintenance Team Member you will have experience in one or more building trades including plumbing, electrical, carpentry, painting/ decorating or general building maintenance.Will have an authentic and passionate approachAbility to drive and motivate teamsExperience of working towards company goals.
Being the supervisor in the hotel's bar and restaurant. Running the shift on shifts and doing duty manager shifts
• Drive all retail activities in the Health club (including beauty, sports retail,) ensuring effective marketing, sales promotion, sales and after sales service.
• Drive all other secondary spend activities (including guest fees, class income) ensuring effective marketing, sales promotion, sales and after sales service.
• Constantly monitor Spirit Health Club competitors, using information to recommend changes to strategy
• Constantly review membership mix, rates, Direct Debit % to ensure optimum.
• Achieve Health Club Gross Operating Profit targets.
• Recruit staff who reflect the Health Club standards in line with company procedures.
• Train staff, utilising company courses, so they perform to company expectations.
• Develop staff, so they can progress within the company, and fulfill career aspirations.
• Demonstrate service attributes in accordance with industry expectations and company standards
• Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
• Assist in the maintenance of all facility equipment and carry out minor repair work
• Assist in the monitoring and control of the pool and spa in relation to those standards as given in the Maintenance / Pool & Spa Manuals
• Assume responsibility for the highest standards of hygiene, cleanliness and tidiness in the Health Club
This role is a fixed term, maternity cover position lasting 9 months, commencing in February 2020.
As part of the role you will be expected to support a working environment which promotes positive attitude, pride and good morale whilst ensuring high standards of quality control, handling and storage of commodities to current legislation. With the support of an experienced Head Chef and General Manager, this is a great opportunity for someone to progress and develop their career.
As F&B Team Member you will prepare the restaurant and bar for service, ensuring high standards of presentation are met. As the face of the business you will be an ambassador of the hotel, upholding the brands reputation through delivering exceptional customer service.
The role will involve ensuring that our high standards are maintained throughout the hotel and ensuring that the guest bedrooms are exceptional to create a memorial stay.