An exciting opportunity has arisen for a passionate Shuttle Bus Driver, to join our team at the Hallmark Manchester Airport Hotel. This is an important role for the hotel, as our shuttle bus driver, you will accommodate guest requests and deliver an exceptional level of service.
As the front facing member of the team, you will ensure you are presentable at all times engaging in positive communication with the team and department. Acting as a professional at all times and delivering consistently exceptional service to all guests.
Service bedrooms in line with company specification.
This position is for full time 40hrs, 5 days out of 7. We are a 24/7 business so a flexible approach to weekends and Bank Holidays is also required. A knowledge of Opera would be advantageous but not essential as full training will be given.
A fantastic opportunity has arisen for a C&B Team member responsible for set up of our meeting room. As C&B Team member you need to be flexible to work days and ocassionaly nights and ensure the correct set-up of all event rooms, in accordance with client specifications and special requests.
we are looking to recruit fabulous F & B team members who have a real enthusiasm for the industry.
As a bar team member you'll be looking after our guests and making sure they have a great experience throughout their time with us, so we'll teach you all about our incredible range of drinks and fantastic food
The Commis chef will work with an amazing team with plenty of support and room to grow and the Commis Chef will cook a creative menu within their restaurant.The suitable Commis Chef will get a chance to work on all sections.
As Bar Supervisor you will work closely with the Food nd beverage Manager and the small team gaining more responsibility as time goes on. This is a role where you can really achieve your potential.
As Bar Supervisor you will be responsible for the helping to run the bar and look to help push up standards and sales .
An exclusive opportunity has risen for a Sous Chef for our fabulous hotel, looking after the F&B outlets including conference & events and in room dining.
As Sous Chef you will know this pivotal role is essential in making sure the kitchen runs like clockwork. Reporting into the Head Chef, you will know that passion and quality are at the forefront of everything we do. Working with the best seasonal produce to deliver quality dishes to our guests. We are looking for a talented Sous Chef to join our team who have a love for cooking great food and developing themselves further, with a hunger to learn.
Experience working on a bar
Previous experience in Micros highly desirable
Flaxible working hours, available to work weekends and late nights
Ability to work under pressure and take initiative in a fast-paced environment
Ensuring a robust knowledge of all products provided, identifying all secondary spend opportunities and Bar experience improvements
Job PurposeTo ensure bedrooms are cleaned to company standard.
SMILE• To support a working environment which promotes positive attitude, pride and good morale• To complete any other reasonable tasks as requested by a member of the Management team.• To attend meetings and training sessions when requested.CONNECT• To maintain a cheerful and polite attitude to guests and colleagues at all times.• Be a guest, experience the hotel through their eyes• Maintain product knowledge to be able to answer guest queries/questions that may come your way.DELIVER• To prepare for the day’s work by stocking up on cleaning materials and stores.• To service hotel bedrooms and public areas to company standard and within the allocated time frame.• To be familiar with the agreed cleaning standards and presentation of all categories of rooms within the hotel.• To report breakages or damages immediately to ensure that repairs are carried out.• To check the rooms against the status on the daily work sheet and notify the Head Home Maker of any variations immediately i.e. a resident being vacant.• Be aware of the hotel procedures with regards to the control of key and guests’ belongings in the hotel bedrooms.• To re-stock Home Making store cupboards and your trolley.• To return all equipment to their allotted store rooms at the end of each working day and to make sure that the storerooms and working areas are kept clean and tidy at all times.• To report lost and found property immediately following the correct procedures.• To report any suspicious people or bags to the Duty Manager or Head Home Maker immediately.
DELIGHT• Wherever possible use your 6th sense and listening skills to surprise and delight our guests & teams.• Bring to the attention of the GM any colleagues that should be recognised and rewarded for going above and beyond.• Remember to be a brand ambassador at all times.Specific service standards will be maintained in line with company operating procedures.
Job Specification includes
• Produce weekly Event/Function Sheets; with an over-view of each event to be provided at the Weekly Operations Team Meeting.• To ensure consistent and accurate communication to all Team Members as appropriate• Support the Commercial Manager as directed• Attend hotel and departmental induction.• Attend Job chats and Performance Reviews• Ensure that all guests are received in a courteous, polite and efficient manner; and with the upmost confidential.• Through Pro-active activities; develop and nurture new Events• Ensure efficient follow-up calls and after event sales calls• Respond to any new enquiry within 2 hours; to ensure efficiency• Provide personalised proposals and relevant contracts/invoices for confirmed events.• Conduct 1:1 appointments/show-rounds with prospective clients; which will include out of office hours commitments• To ensure that every sale opportunity is exposed; and key annual budget lines are understood and delivered. Ultimately maximise all revenue opportunities.• To continue to grow and expand the Weddings and Special Events at Hallmark Hotel; with influence by the Director of Sales.• Through pro-active activities; ensure that the Hallmark increases their prominence in the Market-place; supported by the Director of Sales• To assist the Conference Co-ordinator with the sale and promotion of Conference business.• Ensure that all hotel and company standards; and current legislation are adhered to all times.• Achievement of Weddings & Banqueting Budget Line Targets
• Responsible for the smooth and effective promotion/selling of Special hotel events i.e. Christmas, New Year, Wedding Fayres, Valentines. Mothering Sunday etc as instructed by the Commercial Manager
• To participate in Sales Blitz Call days; and regular practice of pro-active sales call to drive business enquiries forward.• Adhere to PEM and Pheonix on input of Data; and follow company standard procedures at all times• To grow and develop, existing customers through regular contact, meeting and greeting, follow up calls, etc• To ensure that a professional appearance and manner, is shown to all visitors, resulting in positive PR both internally and externally of the M&E team.• Wherever possible use your 6th sense and listening skills to surprise and delight our guests & teams• Bring to the attention of the GM any colleagues that should be recognised and rewarded for going above and beyond• Remember to be a brand ambassador at all timesSpecific service standards will be maintained in line with company operating procedures
The main duties involved in this role are cleaning all kitchen equipment, crockery and cutlery, and maintaining a clean working environment in which to prepare food. You will also be required to complete any work given to you by the Head Chef and Sous Chef. You should be able to maintain high standards of appearance and good personal hygiene in order to ensure that food is prepared in a clean, contamination free environment. The role will include one overnight deep clean per week.
Performs routine duties in cleaning and servicing of guest rooms and bathrooms working under the guidance and support of the housekeeping supervisor. Our Room attendants plays a pivotal role in promoting a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.
They will be able to maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.
We are recruiting fabulous F&B Team Members who have a real enthusiasm for the industry and have a real passion for creating memorable guest experiences. You will act as an attentive member of the team working, passionately to engage in conversation with guests preparing their order, using upselling opportunities and making guests smile.As F&B Team Member you will prepare the restaurant and bar for service, ensuring high standards of presentation are met. As the face of the business you will be an ambassador of the hotel, upholding the brands reputation through delivering exceptional customer service.
Authentic energy and a genuine passion for making guests smile.Desire to learn and grow within the roleExperience within a hotel or restaurant idealHaving a good knowledge of foods, wines and cocktails.Having a natural flair and confidence in your own ability and exceptional attention to detailAll Applicants should be able to work flexible hours with early/late finishes
As one of our talented chefs, you will work in a passionate team, supporting the foodservice experience on-site at the Welcombe, from delivering afternoon tea to providing great food for banquets and functions, as our chef you will have the chance to do it all.
Live-in accomomdation available
We are looking for an experienced Painter and Decorator to work part-time, across both of our city centre properties, the Hallmark Inn Derby and the Hallmark Hotel Derby Midland.
you are the first and last point of call for all guests coming in and out of the hotel.
You will be responsible for:
As our new assistant leisure manager, you will have the day to day responsibility for equipment maintenance, cleanliness, and hygiene of the premises, including plant room procedures, in conjunction with maintenance performing daily water balance tests and maintaining the correct disinfecting and pH levels of the spa /Vitality/ swimming pool.
We are recruiting fabulous F&B Team Members who have a real enthusiasm for the industry and have a real passion for creating memorable guest experiences. You will act as an attentive member of the team working, passionately to engage in conversation with guests preparing their order, using upselling opportunities and making guests smile.
As F&B Team Member you will prepare the restaurant and bar for service, ensuring high standards of presentation are met. As the face of the business you will be an ambassador of the hotel, upholding the brands reputation through delivering exceptional customer service.
An exciting opportunity has arisen for a talented individual to come and join our fabulous bar/ F&B operations. You will ply an important part in the day-to-day running of the bar, driving positive engagement across the team to deliver the finest cocktails, beverages and dining experience.
You will work with the Restaurant Manager ad wider team, to create an enviable reputation through delivering service with flair, anticipating guest needs and identifying opportunities to upsell.
As our Lounge Host, you will positively deliver memorable guest experiences with an authentic, fun and genuine approach. The ideal candidate will be enthusiastic, creative and have a real flair and passion for maintaining an exceptional bar.
An exciting opportunity has risen for a NightTeam Member to perform all day-to-day night tasks within the hotel.
You will take responsibility for performing all daily night team members tasks and attending to all guest requests in the hotel premises.
Reporting into the Reception Manager, you will take responsibility for the management and performance of the department.
Our enviable employee discounts on bedroom rates;50% off Food and Beverage within all IHG properties;Driven and motivational training & development initiatives for career growth with recognised qualifications;Free meals on duty;Cycle to Work Scheme;Pension Scheme;Birthday and Anniversary Awards including overnight stay;Employee Assistant Programme (EAP);Free uniform;Internal vacancy opportunities;Department Incentive bonus schemes;Everyday discounts from high street retailers and more
To assist the head chef in general running of the kitchen. Ensuring all dishes from the kitchen are produced to specification and to a high standard. Ensuring the kitchen cleanliness is maintained to a high level. Completion of due dilligence records.
Running of a section, assisting the head chef and sous chef with producing dishes to specifications. General kitchen cleanliness and due dilligence
30/35hrs per week
As a Public Area Cleaner, you are responsible for ensuring the cleanliness of public areas to deliver an excellent Guest and Member experience. A Public Area Cleaner will also be required to manage customer issues and undertake regular deep cleaning tasks. Specifically, you will be responsible for performing the following tasks to the highest standards:Ensure cleanliness of all public areasCarry out lost property proceduresManage customer service issues quickly and effectivelyManage master keys in his/her possesssionUndertake regular deep cleaning tasks, e.g monthly deep cleaning and carpet shampooingReport maintenance issues to Maintenance/Engineering DepartmentCheck public areas and toilets taking remedial action where necessaryComply with hotel security, fire regulations and all health and safety legislationCarry out any other reasonable task set by the hotel's managemen
Cleaning public areas, room service as required, serving of the bar, setting up function rooms as per the function sheets, security patrols ensuring doors and windows are all locked
• Take responsibility for extra management tasks, as required, in the Reception Manager’s absence.• Produce and manage a monthly team incentive.• Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy• Complete an in-house training plan.• Follow cash and key handling procedures ensuring no discrepancies arise.• Co-operate with all departments in the hotel to ensure the correct reports and information are provided on request.• To follow company standard check-in and out procedure.• To answer telephone calls promptly and direct calls efficiently.• Understand all hotel facilities and events available in order to provide the information to guests.• To note all guest feedback and pass on to the Deputy General Manager.• Handle all event enquiries, obtaining relevant information and passing this on as required.• Raise charges for No show reservations and forward invoices accordingly.• Process deposits for hotel events.• Process out of hours reservations enquiries according to company standard.• Follow cash and key handling procedures ensuring no discrepancies arise.• Work with front office software to ensure hotel records and databases are up to date.• Ensure the front desk is kept presentable and manned at all times.• To be a brand ambassador at all times
As one of our night porters you will support in the operation of Nights effectively and efficiently. Ensure all cleaning of areas as dictated via the Front Office Manager/Operations Manager / Housekeeping Manager, removal of all trays from public areas, bedroom corridors as necessary.Ensuring early morning calls are actioned at the time specified and to the standards laid down, breakfast trays are delivered, and service is given to the rooms when required.Ensure that the handover procedures are followed in the transferring of all relevant information daily.
The role involves the day to day management and driving the success of the wedding and events department within the hotel. Reporting directly to the Hotel Commercial Manager you will be responsible for:
As a Wedding Co-ordinator you will be passionate about people, an excellent and confident communicator by telephone, email and face to face, providing a warm and professional service to our prospective bride and grooms.
Previous experience in a similar position within a venue/hotel environment is essential for this role.
The role is five days over seven including weekend work.
Some of The Key Responsibilities:
At Hallmark Hotels The Welcombe we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do. The position of Night Auditor has become available at The Welcombe. Reporting into the Night Manager. The successful applicant for this role will be able to display great leadership skills, deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care.
We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience of/with Opera PMS is preferable but full training is provided.
This is a full time position. 40 hours per week working between the hours of 10:45pm until 7:15am working weekends as well as weekdays.
Some Of The Key Responsibilities
As Commis Chef you will prepare fresh ingredients for cooking, preparing items in a timely manner. Ensuring cleanliness is a high priority and exceptional service is consistent.
• Setting up the banqueting rooms ready for our events. Prepare coffee breaks, carts and stations with appropriate supplies• Organize tables, action stations, buffets, and carts for service• Communicate any additional meal requirements or special requests to the kitchen• Ensure courses are properly cleared and crumbed in a timely fashion• Manage the presentation of tableware so that it is accessible for the guests• Monitor cleanliness and proper sanitization of tables, stations and service areas
We are looking for an individual who is passionate about hospitality and dedicated to achieving excellent standards of cleanliness throughout the rooms and public areas of our hotel. You will be reporting to the Head Housekeeper and Housekeeping supervisor, working well within a team and will be responsible for servicing and maintaining part of the hotel's 95 bedrooms and public areas to an excellent standard in order to meet guest's expectations.
Previous experience of working in a hotel environment or in a similar role would be much preferred, but full training will be provided. The role includes weekend shifts and hours will be variable depending upon the needs of the business.
In addition to offering a competitive salary, we provide a fantastic employee benefits package which includes; contributory pension, childcare vouchers, staff/friends & family accommodation rates at all Hallmark Hotels and free meals when on duty.
Job Type: Full-time
Job Type: Part-time
You might work in the following areas of Food and Beverage: Bar, Restaurant, Breakfast, Room Service and/or Conference and Events.
Breakfast shifts usually start between 6am and 7am and Bar and Conference and Events may finish between 11pm and 2am so high level of flexability is required.
We are looking to fill this job as soon as possible. If you are successful, you will be invited for an interview followed by a trial shift.
successfull candidate should have good managerial skills with a close eye to stock control with targets to meet
The Hallmark Hotel Derby Midland is looking to recruit a Kitchen Assistant, working 15 to 20 hours per week.
SMILE• Demonstrate an excellent customer focused approach to work.• Assist the reservations team with administration as required.• Co-operate with all departments in the hotel to ensure the correct reports and information are provided on request.• Be part of the hotel fire team and assist in hotel evacuations as required by the Deputy General Manager.• To log any maintenance issues and ensure the information is passed on to the maintenance team.• To support a working environment which promotes positive attitude, pride and good morale.• Ensure all housekeeping requests are passed on and actioned.• Lost property queries are to be logged and passed to Housekeeping.CONNECT• To follow company standard check-in and out procedure.• To answer telephone calls promptly and direct calls efficiently.• Understand all hotel facilities and events available in order to provide the information to guests.• To note all guest feedback and pass on to the Deputy General Manager.• To answer all email enquiries promptly and effectively ensuring spelling and grammar is checked.DELIVER• Handle all event enquiries, obtaining relevant information and passing this on as required.• Raise charges for No show reservations and forward invoices accordingly.• Process deposits for hotel events and future reservations.• Process out of hours reservations enquiries according to company standard.• Follow cash and key handling procedures ensuring no discrepancies arise.• Work with front office software to ensure hotel records and databases are up to date.• To comply with all Health and Safety, COSHH, Risk Assessment, security, fire and Bomb Threat procedures.• Proactively look out for sales leads and pass to relevant central or regional support• To ensure all team members process sales ledger bills accurately ensuring they always have backup documentation and reference numbers listed on the Invoices• To ensure all revenue is captured and daily checks are in place to make sure all opportunities are learnt from for future.• Minimise risk for all-in house credit accounts by taking pre-authorisations upon arrival.• To ensure attention to detail is at the highest standards.DELIGHT• Ensure the front desk is kept presentable and manned at all times.• To deal with any guest issues promptly and rectify where possible, if necessary this should be referred to the Deputy General Manager.• Wherever possible use your 6th sense and listening skills to surprise and delight our guests & teams• Bring to the attention of the GM any colleagues that should be recognised and rewarded for going above and beyond• Remember to be a brand ambassador at all timesSpecific service standards will be maintained in line with company operating procedures.
As part of the role you will be expected to support a working environment which promotes positive attitude, pride and good morale whilst ensuring high standards of quality control, handling and storage of commodities to current legislation. With the support of an experienced Head Chef and General Manager, this is a great opportunity for someone to progress and develop their career.