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Night Receptionist - Hilton London Gatwick

Vacancy Details


Hotel Description:

Are you looking for a runway for your career? A buzzing workplace with a superb team? Join us at Hilton London Gatwick Airport and fly high with the opportunities that are waiting for you.

We are the second largest Hilton hotel in UK, connected to the South Terminal via a covered walkway ? boasting 821 bedrooms, an award-winning conference centre with 21 meeting rooms, 5 food and beverages outlets including the premium dining Amy?s Restaurant. We are located 30 minutes from central London by Gatwick Express.

Job Overview

As a member of our Front Office team, you will be responsible to ensure that our guests receive an exceptional level of service during their stay and leave us with a wonderful smile. We seek an individual with passion, drive and initiative to create memorable and lasting impressions on our guests. Your primary role will be to perform assigned audit and financial functions, and to assist in all Front Office related tasks to efficiently assist guests to the expected high Hotel Standards.

Duties and Responsibilities

  • Auditing guest accounts to ensure that room rates and market codes are correct and congruent
  • Running the night systems audit and ensure all data is accurate
  • Maintaining and processing period transaction data and reports, and daily revenue reporting
  • Inputting report figures; complete reports according to standards
  • Front Desk and Food and Beverage credit card transaction reconciliation
  • Checking-in and checking-out our guests in an efficiently in a professional and knowledgeable manner
  • Displaying a strong understanding of hotel emergency procedures (fire, disabled guests etc.)

Skills & Experience

  • Previous hotel front office / nights experience is preferred
  • Previous customer service experience is essential
  • A capability and commitment to delivering high levels of customer care
  • A smart and professional appearance
  • A positive attitude and excellent communication skills
  • Experience of working as part of a team
  • Ability to remain calm whilst under pressure
  • Computer literacy
  • Cash handling experience

What we are looking for

What do we offer:

Our Night Receptionists receive some excellent Company benefits:

  • A very competitive salary
  • Monthly commission
  • 28 days paid holiday with an extra 5 days, following 5 years’ service
  • Discounted hotel room rates across our hotels
  • Fantastic Training and Development opportunities
  • Company pension scheme
  • Free Meals on shift
  • Unrivalled Career Progression prospects
  • 4 on 4 off shift pattern

Apply Now

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