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Switchboard Operator - Hilton London Gatwick

Vacancy Details

Salary:

Hotel Description:

We are one of the largest Hilton in UK boasting 821 bedrooms, an award-winning conference centre with 21 meeting rooms, 5 food and beverages outlets including the fine dining Amy’s Restaurant. We are located 30 minutes from central London!

Job Overview

As a Switchboard Operator will be answer the telephone using the hotel's in-house computer system and respond accordingly to external and internal guest queries. .

Duties and Responsibilities

  • Outstanding customer care at all times.
  • Ensure that all telephone calls are answered courteously and efficiently, within the company brand standards.
  • To take messages for guests and management ensuring that they are accurate, clear and delivered promptly.
  • To report and log all maintenance faults which occur on the Hotel's switchboard and telephone system.
  • To handle emergency calls immediately, ensuring that comprehensive and accurate information is relayed.
  • Maintaining all equipment and work areas.
  • To ensure the handover of undelivered messages or outstanding matters to the next person on duty.
  • To ensure that lines are open, closed and charged correctly for all function rooms on a daily basis.

Skills & Experience

  • Previous high volume hotel front office experience is preferable
  • Previous customer service experience is essential
  • A smart and professional appearance
  • A positive attitude and excellent communication skills
  • Experience of working as part of a winning team
  • Ability to remain calm whilst under pressure
  • Computer literacy and Cash handling experience

What do we offer

 

Our Switchboard operator receives some excellent Company benefits:

 

  • A very competitive salary
  • Monthly commission
  • 28 days paid holiday with an extra 5 days, following 5 years’ service
  • Discounted hotel room rates across our hotels
  • Fantastic Training and Development opportunities
  • Company pension scheme
  • Free Meals on shift
  • Unrivalled Career Progression prospects

 

 

 

What we are looking for


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