F&B Team Member

Contract Type - Permanent
39 hours per week

Employment Type - Full Time

Thistle Holborn - The Kingsley

The Role

At Thistle Hotels our Food and Beverage Team Members are always on stage! Responsible for delivering warm straightforward service you will anticipate guests' needs and go the extra mile to surprise and delight.

  • Providing a warm and genuine welcome
  • Taking orders and demonstrating excellent customer service
  • Preparing food and beverage areas for service
  • Following cash handling procedures
  • Taking responsibility for guest queries and seeing things through
  • Comply with brand standards
  • Follow procedures relating to cleanliness, security, health and safety

What we look for

PERSON SPECIFICATION Highly Guest Focussed with a passion for great service and a drive for guest satisfaction Comfortable in a font line role facing the public Empathetic and able to build relationships An open personality who is relaxed and natural in their interactions Accurate with good attention to detail Able to create a positive first impression and be an ambassador for the brand and glh Can demonstrate commercial awareness within the context of their role

What's in it for you?

  • Competitive starting salary and Holiday entitlement
  • Discounted hotel rates for yourself and your family across the Guoman and Thistle group
  • A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers
  • The opportunity to work within an organisation committed to personal and career development
  • Pension and Healthcare schemes
  • Uniform (where applicable) and meals on duty