Waiter/Waitress

Permanent
39 hours per week

The Hard Rock Hotel is a 4-star deluxe hotel in the West End of London, just off Oxford Street. The hotel offers a combination of contemporary design throughout 1019 bedrooms, as well as meeting rooms and the modern Brasserie restaurant. The hotel also has its own destination Momentus bar, as well as a dedicated conference centre.

The Role

Grand Imperial is a stunning Cantonese restaurant based at The Grosvenor Hotel, Victoria. The restaurant is designed around the ancient practice of Feng-shui, features original pieces of artwork and calligraphy along with traditional artefacts, creating the perfect fine dining Cantonese experience to enjoy authentic dishes.

The Waiter/Waitress delivers a warm welcome, and ensures that all guests receive a quick, efficient and professional dining experience

JOB RESPONSIBILITIES / MAIN DUTIES

  • Conduct friendly and efficient seating to a table.
  • Get to know regular guests and takes steps to personalise the guest dining experience to build guest loyalty.
  • Comply with Data Protection and all other related policies
  • Communicate with other colleagues and departments regarding guest requests..
  • To serve and dispense Food and Beverages in the area designated by the Team Leader / Manager.
  • To follow up the daily cleaning schedule and preparations.
  • Operate the POS system in taking orders / making payments.
  • Clean and set up restaurant.
  • Carry out post-function procedures, moving furniture to original restaurant settings. Dispose of waste material safely.
  • Operate cloakrooms and any other service requested.
  • To take responsibility to ensure that all areas of the restaurant are always presented at their best for guests and in line with Health and Safety policy.
  • Carries out any other reasonable tasks.
  • Fully understands equipment and systems in the Food and Beverage area.
  • Reports Health and Safety hazards immediately to line manager.

What we look for

PERSON SPECIFICATION

  • Highly guest- focused with a passion for great service and a drive for guest satisfaction.
  • Comfortable in a font line role facing the public.
  • Empathetic and able to build relationships
  • An open personality who is relaxed and natural in their interactions
  • Accurate with good attention to detail
  • Able to create a positive first impression and be an ambassador for the brand and glh
  • Can demonstrate commercial awareness within the context of their role
  • Ability to speak and write Chinese desirable.

What's in it for you?

  • 20 days holiday plus 8 Bank Holidays
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Long Service Awards
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Wonderful Person of the month scheme with cash prizes
  • Childcare vouchers
  • Staff refreshments on shift