Restaurant & Bar Manager

Contract Type -
39 hours per week

Employment Type - Full Time

Located close to Longford, just off the Bath Road, Thistle Heathrow is an Airport hotel which delivers a warm welcome no matter how long or short the stay. It has 264 bedrooms and 14 meeting rooms, the largest one seating up to 700 people - meaning it is also an extremely popular local wedding venue. It is the only hotel that has direct access to Heathrow Terminal 5 by POD in just 5 minutes.

The Role

We are looking for exceptional managers who can deliver this in our restaurants and bars. If you have supervisory or management experience in a high volume service environment and can inspire a team we may have the role for you.

As Restaurant and Bar Manager, you are responsible for managing the restaurant operations and delivering an excellent guest experience. You will also need to manage, train and develop your team members within budgets. You main areas of responsibility will be:

  • Overall responsibility for operations in the Restaurant and Bar
  • Exceptional levels of customer service
  • Recruitment, training and development of the team
  • Dealing with guest queries
  • Working within budget constraints for food and payroll
  • Drive sales to maximise revenue
  • Accountability for stock takes
  • Set departmental targets and objectives
  • Evaluate performance to drive continuous improvement

What we look for

  • Creative and inspiring leadership
  • A desire to impress and give attention to the smallest details
  • A passion for guest service
  • Excellent communication
  • Analytical skills
  • Clear focus on quality
  • Awareness of high standards

What's in it for you?

  • 20 days holiday plus 8 Bank Holidays
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Long Service Awards
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Wonderful Person of the month scheme with cash prizes
  • Childcare vouchers
  • Staff refreshments on shift