Desk Concierge

Permanent
39 hours per week

Hard Rock Hotel

The Hard Rock Hotel is a 4-star deluxe hotel in the West End of London, just off Oxford Street. The hotel offers a combination of contemporary design throughout 1019 bedrooms, as well as meeting rooms and the modern Brasserie restaurant. The hotel also has its own destination Momentus bar, as well as a dedicated conference centre.

The Role

Our Concierge team provide that all important first impression for so many of our guests, so they are always on stage! Taking responsibility for that initial welcome and taking the opportunity to really get to know the guests and anticipate their individual needs.

Responsible for welcoming guests, detailing bedroom facilities and promoting hotel services and products you should be discreet and responsible. You will undertake errands on behalf of guests and share your comprehensive local knowledge of the restaurants and attractions in London in order to enhance their stay.


What we look for

  • A genuine passion for guest service
  • Positive, friendly individuals to join a like minded team
  • Excellent communication skills
  • Attention to the smallest details
  • The ideal candidate will have previous work experience in a similar role within a four or five star hotel

What's in it for you?

  • 20 days holiday plus 8 Bank Holidays
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Long Service Awards
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Wonderful Person of the month scheme with cash prizes
  • Childcare vouchers
  • Staff refreshments on shift