Housekeeping Team Member

Contract Type - Casual
0 hours per week

Employment Type - Casual

Thistle Poole

The Role

To be responsible for the cleaning and tidying of the hotel’s guest bedrooms and public areas. To carry out the domestic work required including changing the bedclothes and cleaning and replenishing the bathroom. To check the general condition of the room and notify the Housekeeping Team Leader of any malfunction or damage.  Greet guests in a warm and friendly manner.  Anticipate guest needs whenever possible to maximise the quality of service and customer satisfaction  Take responsibility for all materials and equipment supplied for your use and ensure correct storage after use  Clean and tidy guest bedrooms and public areas in line with Brand Standards  Use all cleaning equipment and products in line with company and manufacturers guidelines and in accordance with health and safety guidelines  Replenish all in room toiletries in line with Brand Standards  Remove linens and towels from guest bedrooms for laundering  Report any maintenance requirements and hazards to the Housekeeping Team Leader and comply with statutory and legal requirements for Fire, Health and Safety  Record all administration accurately  Remove any sharps or breakages safely and in accordance with health and safety guidelines  Use correct manual handling techniques with lifting, carrying, pushing and pulling

What we look for

PERSON SPECIFICATION

Highly guest- focused with a passion for great service and a drive for guest satisfaction Comfortable interacting with the public An open personality who is relaxed and natural in their interactions Accurate with good attention to detail and ability to work within time constraints Discretion

What's in it for you?

  • Competitive starting salary and Holiday entitlement
  • Discounted hotel rates for yourself and your family across the Guoman and Thistle group
  • A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers
  • The opportunity to work within an organisation committed to personal and career development
  • Pension and Healthcare schemes
  • Uniform (where applicable) and meals on duty