Room Sales Team Leader

Contract Type - Permanent
40 hours per week

Employment Type - Full Time

Thistle City Barbican is one of our largest London properties with 463 bedrooms, a restaurant, two bars, 13 meeting and event rooms and an Otium Health and Leisure Club. It is close to the Barbican Centre Health and also within walking distance of Shoreditch and Hoxton Square. Its proximity to The City and the Barbican Centre make for a great mix of leisure and business guests.

The Role

Our Room Sales Team Leaders are often the first impression a guest has of our business, so we rely on them to deliver exceptional service during that critical first contact.

As a Room Sales Team Leader you will be responsible for supervising a team of room sales executives who are responsible for all aspects of reservations administration, ensuring that all reservations are entered accurately onto the system and payment details are guaranteed. You will have lots of phone contact with guests, so you will have an excellent phone manner and be comfortable and confident actively promoting and selling the hotel and it’s services to prospective guests both on the phone and in person.

If this sounds like you and you can demonstrate a real passion for guest service and are looking to grow your career in hospitality we’d love to hear from you. If you have previous experience in a reservations role that would be a definite advantage, as would knowledge of Opera, however neither of these is essential as full training will be given.


What we look for

Highly Guest Focussed with a passion for great service and a drive for guest satisfaction
Comfortable in a front line role facing the public
Empathetic and able to build relationships
An open personality who is relaxed and natural in their interactions
Accurate with good attention to detail
Able to create a positive first impression and be an ambassador for the brand and glh
Excellent communication skills
Previous supervisory experience required


What's in it for you?

  • 20 days holiday plus 8 Bank Holidays
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Long Service Awards
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Wonderful Person of the month scheme with cash prizes
  • Childcare vouchers
  • Staff refreshments on shift