Hotel Administrator

39 hours per week

The Royal Horseguards

The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.

The Role

We are always looking for talented people to join our teams and we are currently seeking an Administrator to support the hotel management team.

As Hotel Administrator you will have contact with both internal and external customers and will deal with their requirements and requests in a friendly and professional manner, going the extra mile to exceed expectations where-ever possible.

Your main responsibility will be to manage and oversee the hotels customer feedback systems, including replying to guest queries, following up on customer complaints with the relevant Head of Department and maintaining the guest correspondence system.

You will also provide administrative support to the Senior team including diary management, taking minutes in management meetings and dealing with internal and external communication by phone and email.

What we look for

We are a friendly team, passionate about hospitality and we're looking for a likeminded individual! You should have:

  • Exceptional organisation and administrative ability
  • A highly professional manner
  • First class communication skills, both written and spoken
  • A flexible approach to work
  • A real passion for guest service
  • Energy, personality and drive
  • Proficiency in Microsoft programs
  • Previous administration experience, ideally within a service environment

What's in it for you?

  • 20 days holiday plus 8 Bank Holidays
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Long Service Awards
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Wonderful Person of the month scheme with cash prizes
  • Childcare vouchers
  • Staff refreshments on shift