Contract Type - Permanent
39 hours per week

Employment Type - Full Time

Thistle Piccadilly

The Role


To display pride in your Costa by confidently delivering the perfect cup of coffee to every customer with a genuine smile



  • Experience of having worked as part of a team


  • Experience of having worked in a customer facing



  • Friendly and approachable
  • Ability to communicate and work confidently as part of a team
  • Flexible, and willing to exceed expectations to deliver fantastic end results
  • Cares about the product, team and customers; and treats others the way they would want to be treated
  • Delivers great coffee with genuine style
  • Open and honest with an enthusiastic willingness to learn
  • Reliable and committed
  • Ability to use initiative, and work without close supervision
  • Proud to wear the Costa uniform, presenting a professional image at all times
  • Arrive for your shift on time, with a positive can do attitude
  • Ability to multi-task and perform varying duties throughout the store
  • Takes a genuine interest in the business

What we look for

Key accountabilities for

Your Team:

  • To complete and pass any company provided training required for the role
  • To attend team meetings as required

Your Customer:

  • To deliver the highest levels of customer service that encourages positive customer feedback and sales
  • To maintain standards of health, safety and cleanliness across the store in line with the cleaning schedules
  • To be knowledgeable and confident about all products demonstrated by advising customers and answering queries
  • To produce and prepare all products in line with brand excellence standards

Your Store:

  • To safely and accurately maintain stock
  • To drive sales by replenishment of display/fridges in line with the provided guidelines and procedures
  • To operate the till in line with cash handling procedures
  • To attend work in accordance with your designated shifts

What's in it for you?

  • 20 days holiday plus 8 Bank Holidays
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Long Service Awards
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Wonderful Person of the month scheme with cash prizes
  • Childcare vouchers
  • Staff refreshments on shift