F&B Team Leader

Contract Type - Permanent
39 hours per week

Employment Type - Full Time

The Thistle Trafalgar Square Hotel is located on a quiet side street right in the heart of London's West End. All 108 bedrooms at this four-star hotel have been recently refurbished and offer a great standard of comfort and style. In addition, the Royal Trafalgar has a ground floor restaurant which also benefits from a terrace so you can experience al fresco dining in the centre of London.

The Role

As Food and Beverage Supervisor at a Thistle Hotel you will be trusted to make sure things are right. You will be responsible for delivering high standards of guest service and ensuring all guest concerns are resolved positively.

  • Supervising a team of Food and Beverage Assistants
  • Following all cash handling/opening/closing procedures
  • Ensuring all team members are trained in line with brand standards
  • Carrying out induction for new team members
  • Delivering guest service
  • Resolving guest issues

What we look for

  • Energy, personality, drive
  • Focus on quality
  • Eye for detail
  • Excellent communication skills
  • Excellent customer service skills
  • Great leadership ability
  • Ability to take ownership of your shift
  • Ability to motivate a team
  • Previous experience within a Food and Beverage environment ideally at supervisory level

What's in it for you?

  • 20 days holiday plus 8 Bank Holidays
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Long Service Awards
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Wonderful Person of the month scheme with cash prizes
  • Childcare vouchers
  • Staff refreshments on shift