Investors In People Gold award Sunday Times 100 Best Companies to Work For 2016

Newcastle upon Tyne

Our Central Support Office based in Gosforth is the bustling hub of Parkdean Resorts. This exciting place to work houses all the essential supporting functions for our 67 holiday parks along with our award winning Contact Centre.

This modern office has a great feel, a mix of energetic knowledgeable professionals all working as one unified team to achieve Parkdean Resorts objective's. Based near the centre of Newcastle upon Tyne, it has great transport links.


IT Support Assistant

We are looking for a skilled IT Support Assistant to join our team in Gosforth, Newcastle upon Tyne on a full-time, permanent business.

In this role you will be responsible for supporting and maintaining our customers IT systems and providing support to all business users. You and the team will be responsible for resolving any IT related faults quickly and efficiently with SLAs.

This contact is 37.5 hours per week across 5 days including some weekend work.

Your Main Responsibilities will include: 

  • Provide end user desktop support to customers both on site and remotely
  • To ensure all incidents are closed with SLA
  • Setting up and configuring new laptops, desktops and thin clients
  • Installing authorised software to laptops and desktops
  • Troubleshoot desktop and system problems

The ideal Person will have:

  • Previous experience working in an IT  Service Desk / Desktop Support envirnment
  • Experience in providing exceptional service support to the business 
  • Ability to provide solutions to incidents and Problems
  • Ability to work to SLAs
  • Can establish a good working relationship with the business and customers
  • Keen interest in keeping up to date with advancements in technology

What can we offer you?

  • Competitive rates of pay
  • Discretionary bonus packages
  • Fantastic team environment
  • 25% discount on holidays for yourself, friends and family
  • Stand-by breaks available at a discounted rate
  • Full uniform provided where necessary
  • Full training

To start Creating Amazing Memories with us, apply now!


Apply to advert 3299754

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