Front Office Manager

Derby Mickleover Hotel, Signature Collection By Best Western

The Opportunity

We are seeking a highly motivated and experienced Front Office Manager to lead our hotel's Front Office team. As a Front Office Manager, you will be responsible for ensuring our guests receive exceptional service from check-in to check-out. You will oversee the daily operations of the Front Office, which includes Reception, Reservations, and Concierge.

Responsibilities:

  • Manage and motivate the Front Office team to ensure exceptional guest service is delivered
  • Ensure all front desk duties are completed accurately and efficiently, including check-in, check-out, and billing
  • Develop and implement procedures to ensure the smooth operation of the Front Office, including managing inventory and supplies
  • Coordinate with other hotel departments to ensure a seamless guest experience
  • Monitor guest feedback and implement changes to improve service
  • Train new team members and ensure all team members receive ongoing training to enhance their skills
  • Develop and implement strategies to increase revenue and occupancy

Benefits

  • Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
  • Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
  • Refer a friend scheme from £500 to £1000 per referral.
  • Hospital Plan.
  • Online Health Portal.
  • Eye Care.
  • Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Pension Scheme.
  • Free meals on duty.
  • Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.

Ideal Candidate

  • Minimum of 2 years of experience in a similar role within the hotel industry
  • Strong leadership and management skills with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills, with the ability to handle guest complaints effectively
  • Proficient in hotel management software, such as Opera or Fidelio
  • Ability to work well under pressure and handle multiple tasks simultaneously
  • Strong analytical and problem-solving skills
  • Proven track record in achieving revenue targets and improving guest satisfaction
  • Flexibility to work varying schedules including weekends and holidays

If you are a self-motivated, results-driven individual who has a passion for delivering exceptional guest service, we encourage you to apply for this exciting opportunity as a Front Office Manager.

Hotel

Located to the west of Derby off the main ring road three miles from Derby city centre and just a 10-15-minute taxi journey from the main Derby train station. The Derby Mickleover Hotel, part of the Signature Collection By Best Western is in a real peach of a location with super transport links.


The stunning Peak District National Park on your doorstep for romantic strolls or the seasoned walker.

And you can relive the drama of Pride and Prejudice by visiting the amazing Chatsworth House or simply seek thrills with the family at nearby Alton Towers.

The property has 99 light, contemporary rooms, mixing neutral tones with warm splashes of colour and superb bathrooms, includes nine luxury suites and 15 good value family rooms.

Stylish wedding venue for up to 200 guests, 11 meeting rooms for up to 200 delegates plus Swimming pool, sauna, spa pool, whirlpool, steam-room and a Health and leisure club.

We also have the Grill, lounge and bar serving a menu that is bursting full of feel-good comfort foods.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.