Investors In People Gold award Sunday Times 100 Best Companies to Work For 2016

Newcastle upon Tyne

Our Central Support Office based in Gosforth is the bustling hub of Parkdean Resorts. This exciting place to work houses all the essential supporting functions for our 67 holiday parks along with our award winning Contact Centre.

This modern office has a great feel, a mix of energetic knowledgeable professionals all working as one unified team to achieve Parkdean Resorts objective's. Based near the centre of Newcastle upon Tyne, it has great transport links.


Real Time Assistant

An exciting opportunity has arisen within our Contract Centre for a Real Time Assistant based in our bustling Central Support office, Gosforth. If you have exceptional excel and analytical skills and a passion for numbers that will support and optimise effectiveness across voice, web chat and e-mail demand we want to hear from you.

Person Spec: 

  • Strong attention to detail, accuracy and time management
  • Ability to resolve routine problems and apply initiative to make sound decisions with good judgement
  • Demonstrated knowledge and understanding of workforce and resource planning
  • Experience in High volume, multi-skilled, multi-channel contact centre environment
  • Understanding of workforce planning methodologies
  • Advanced numerical and analytical skills
  • Ability to communicate and negotiate effectively with internal and external customers
  • Previous experience in a Forecast Analyst or Workforce Planner role in a Contact Centre or similar environment

What can we offer you?

  • Competitive rates of pay
  • Discretionary bonus packages
  • Fantastic team environment
  • 25% discount on holidays for yourself, friends and family
  • Stand-by breaks available at a discounted rate
  • Full uniform provided where necessary
  • Full training

To start Creating Amazing Memories with us, apply now!


Apply to advert 3256737

Email this job to a friend