ReceptionistBournemouth Carlton Hotel, Signature Collection By Best WesternThe Opportunity Are you passionate about hospitality and providing exceptional guest experiences? We are seeking an enthusiastic and welcoming individual to join our team as a Hotel Receptionist. As the first point of contact for guests, you will be responsible for providing a warm and friendly welcome, ensuring a seamless check-in process, and assisting guests throughout their stay with any queries or requests. You will also handle incoming calls, make reservations, and provide guests with information about the hotel and local area. To be successful in this role, you should have excellent communication skills, both written and verbal, be able to multitask and prioritize effectively and be comfortable working in a fast-paced environment. You should be computer literate and able to operate hotel reservation systems, possess a high level of attention to detail, and have a positive and professional attitude. If you are passionate about hospitality and have the desire to deliver exceptional guest experiences, we would love to hear from you. Benefits
The Ideal Candidate You will possess excellent communication and interpersonal skills, with a friendly and welcoming demeanor. You should have a positive attitude, be proactive and approachable, and possess a strong sense of professionalism. You should be highly organised and detail-oriented, with the ability to multitask and prioritize your workload. And should be able to handle a busy reception area, manage guest inquiries, and deal with any complaints effectively. You will have prior experience working in a similar role, with knowledge of hotel operations and reservation systems. They should have excellent computer skills and be proficient in using software such as MS Office, Excel, and Outlook. In addition, you should be able to work well under pressure, be flexible and adaptable to changes, and be willing to work flexible hours, including weekends and holidays. They should also possess a passion for the hospitality industry and a commitment to delivering exceptional customer service. Hotel With dramatic seafront views, nothing gets much better than Bournemouth Carlton Hotel, which is part of the Signature Collection By Best Western. The hotel is right in the heart of town, so when you can tear your eyes away from the beautiful view, then we’re also walking distance to the town centre, to popular attractions such as Bournemouth Oceanarium, BH2 Leisure Complex and Bournemouth International Centre – a hotspot for major conferences and exhibitions. The property has 76 bedrooms including 16 family bedrooms, including 16 sea view bedrooms. The hotel also has 18 one- and two-bedroom timeshare apartments. Event rooms for wedding parties up to 200, with private gardens and terrace. The Grill menu is bursting full of feel-good comfort foods, healthy and gluten-sensitive options About us Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry. |
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