The Opportunity
We are seeking an experienced and motivated individual to join our team as a Hotel Reception Supervisor. The successful candidate will be responsible for leading a team of receptionists, ensuring the smooth operation of the front desk, and providing excellent customer service to our guests.
Responsibilities:
- Manage and supervise the daily operations of the hotel reception, ensuring high standards are met.
- Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences.
- Coordinate with other departments to ensure smooth guest experiences, including room reservations, housekeeping, and maintenance.
- Handle guest complaints and inquiries, resolving issues in a timely and professional manner.
- Monitor the occupancy levels and revenue of the hotel and adjust staffing levels accordingly.
- Ensure accurate billing and payment procedures are followed.
- Monitor and manage the hotel's online reputation by responding to guest reviews and feedback.
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Ideal Candidate
- Previous experience in a hotel reception or front office role, with supervisory experience preferred.
- Excellent communication and interpersonal skills.
- Strong leadership and team management skills.
- Ability to work effectively under pressure and handle multiple tasks.
- Knowledge of hotel reservation and management systems.
- Excellent problem-solving skills.
- Flexibility to work a variety of shifts, including weekends and holidays.
- A commitment to delivering exceptional customer service.
Hotel
The Crowne Plaza Manchester Airport is an exceptional hotel situated just outside the bustling City Centre, conveniently close to the airport. The hotel boasts 299 comfortable bedrooms and a remarkable array of dining options, including the Eastern-inspired Sampans Oriental Restaurant, the steakhouse-style restaurant 'The Grill', and the Lobby Dining area, offering a varied selection of all-day dining choices.
Other benefits available within the hotel include a 24-hour shuttle to the airport train station, a gym that operates around the clock, free onsite parking, a 10% travel discount on trains between the home location and the airport, and duty-free sales at the airport as an airport employee.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
