The Opportunity
We are seeking a skilled and enthusiastic Reservationist to join our team and assist with managing reservations for our hotel. The Reservationist will be responsible for answering phone calls and emails from customers, processing reservations, and providing excellent customer service.
Responsibilities:
- Answering phone calls and emails from customers in a prompt and professional manner.
- Processing reservations using the hotel's reservation management system.
- Providing excellent customer service at all times.
- Liaising with other departments, such as housekeeping and the front desk, to ensure a coordinated approach to reservations.
- Ensuring accurate and up-to-date records of all reservations and cancellations are maintained.
- Handling customer complaints and resolving issues in a timely and effective manner.
- Upselling hotel services and amenities to customers.
- Preparing reports on reservations and revenue as required.
- Staying up-to-date with the latest industry trends and developments.
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Ideal Candidate
- Previous experience in a similar role, preferably within the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- The ability to work effectively under pressure.
- A good understanding of reservation management systems.
- A passion for delivering exceptional customer service.
- The ability to work a flexible schedule, including evenings and weekends if required.
- Proficiency in Microsoft Office.
If you are a skilled and enthusiastic Reservationist with a passion for delivering exceptional customer service, we would love to hear from you
Hotel
The Crowne Plaza Birmingham NEC is an impressive 242-room hotel located in an enviable position near the Genting Arena, NEC, and Birmingham International Airport. Nestled within picturesque grounds that overlook Pentigo Lake, the hotel can be conveniently reached within a 5-minute drive from the airport and railway station, and is situated just 10 miles from Birmingham City Centre.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
