Newcastle upon Tyne
Our Central Support Office based in Gosforth is the bustling hub of Parkdean Resorts. This exciting place to work houses all the essential supporting functions for our 71 holiday parks along with our award winning Contact Centre.
This modern office has a great feel, a mix of energetic knowledgeable professionals all working as one unified team to achieve Parkdean Resorts objective's. Based near the centre of Newcastle upon Tyne, it has great transport links.
Customer Service Team Manager (Maternity cover upto 12months)
Are you committed to putting customers first? Are you an experienced team manager looking for a fresh challenge? If you have a background in a Customer Service or Sales Contact Centre background? We want to hear from you!
As Customer Service Team Manager you will work closely with the Central Service Manager to improve efficiencies across all Customer Service responsibility areas to support and improve current efficiencies and ensure regular reviews of our current systems are given along with driving improvements with the support of the Manager. You will be responsible for the day to day management of the customer service team up to 6 along with overall service standards and SLA management across all customer contact streams.
Your main responsibilities will include:
The successful candidate will have:
Please note this role is to cover maternity for upto 12months
To start Creating Amazing Memories then apply now!
What can we offer you?
To start Creating Amazing Memories with us, apply now!