Investors In People Gold award Sunday Times 100 Best Companies to Work For 2016

Newcastle upon Tyne

Our Central Support Office based in Gosforth is the bustling hub of Parkdean Resorts. This exciting place to work houses all the essential supporting functions for our 67 holiday parks along with our award winning Contact Centre.

This modern office has a great feel, a mix of energetic knowledgeable professionals all working as one unified team to achieve Parkdean Resorts objective's. Based near the centre of Newcastle upon Tyne, it has great transport links.


Holiday Home Sales Appointment Advisor

We’re looking for individuals who share our passion for creating amazing memories for our customers to join our amazing award winning Customer Contact Centre in Gosforth.

Working in a fast paced and dynamic environment, you’ll thrive working as part of a successful Sales Team and enjoy the challenge of both personal and team targets and motivated by the opportunity to earn commission.

As a Holiday Home Sales Advisor you will be responsible for nurturing new and existing customers who have expressed an interest in Holiday Home Ownership. You will deliver meaningful appointments to parks via telephone/email and live chat.

Key responsibilities include:

  • Making outbound telephone calls in high volume to customers who have requested further information about becoming a Holiday Home owner at Parkdean Resorts. You’ll be arranging appointments for customers to visit our on Park Sales Team
  • You will work towards daily and weekly targets that support the overall holiday home sales targets
  • Nurturing new and existing leads through active park campaigns and respond timely to all enquiries within a service level agreement
  • Working closely with park sales teams to identify opportunities and support quality appointments resulting in sales
  • Updating Sales logs and sending those to the sales teams to support appointment generation process ensuring all appointments and outcomes are recording accurately
  • Managing and updating our in house CRM system proactively, paying attention to detail and ensuring this is up to date at all times
  • Attending various national events as required promoting Parkdean Resorts and generating new appointments

The successful person will have:

  • Sales experience from a customer focused sector
  • Experience within a fast paced target driven environment
  • Excellent written and verbal skills
  • A high degree of resilience and the ability to adapt their approach to each customer interaction
  • The ability to inspire and engage in quick conversations that result in appointments
  • The successful candidate will ideally have experience within the travel industry,


You must have the ability to work our 4 week rotational shift pattern: Mon-Fri 8am-9pm Sat 9am-7pm & Sun 9am-10pm (Must be available to work every other weekend)

What can we offer you?

  • Competitive rates of pay
  • Discretionary bonus packages
  • Fantastic team environment
  • 25% discount on holidays for yourself, friends and family
  • Stand-by breaks available at a discounted rate
  • Full uniform provided where necessary
  • Full training

To start Creating Amazing Memories with us, apply now!


Apply to advert 3304258

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