Night Supervisor

Hallmark Welcombe Stratford upon Avon

As Night Porter/Auditor supervisor you will be covering a full range of guest services including reception, food and beverage service and banqueting setup duties. You will be part of small team of 3 responsible for guest care and security covering shifts from 22.45 to 07.15.

5 days, 40 hrs per week including weekend shifts on a rota basis. Guest care and service including; guest check in and check out, answering/handling hotel switchboard, enquiry handling, preparing and serving light snacks/meals, banqueting setups, bar service out of hours, general porter/concierge dutiesSecurity including; completing security clock rounds, fire checks, locking up the hotel and spa, managing the front door access during the night, complying with fire prevention and fire procedures

Requirements

Smart appearance
Friendly manner
Customer service experience
Mature approach to customer service and safety/security issues
Experience of night shift working preferred
Opera/Micros experience beneficial but not essential

 

Benefits

  • Our enviable employee discounts on bedroom rates;
  • Driven and motivational training & development initiatives for career growth with recognised qualifications;
  • Free meals on duty;
  • Pension Scheme;
  • Employee Assistant Programme (EAP);
  • Free uniform;
  • Internal vacancy opportunities;
  • Department Incentive bonus schemes;
  • Everyday discounts from high street retailers and more

Description goAs Night Porter/Auditor supervisor you will be covering a full range of guest services including reception, food and beverage service and banqueting setup duties. You will be part of small team of 3 responsible for guest care and security covering shifts from 22.45 to 07.15.

5 days, 40 hrs per week including weekend shifts on a rota basis. Guest care and service including; guest check in and check out, answering/handling hotel switchboard, enquiry handling, preparing and serving light snacks/meals, banqueting setups, bar service out of hours, general porter/concierge dutiesSecurity including; completing security clock rounds, fire checks, locking up the hotel and spa, managing the front door access during the night, complying with fire prevention and fire procedures

Requirements

Smart appearance
Friendly manner
Customer service experience
Mature approach to customer service and safety/security issues
Experience of night shift working preferred
Opera/Micros experience beneficial but not essential

 

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Hotel

Located on the A439 just three miles from the A46 and close to junction 15 of the M40 and surrounded by 157 acres of landscaped grounds you will find the Welcombe hotel.

The hotel is a Grade II* listed 19th century neo-Jacobean mansion was designed by Henry Clutton 150 years ago – the architect behind Battle Abbey and Lille Cathedral.

It has 78 hotel bedrooms including 7 luxury apartments, state-of-the-art spa with swimming pool, thermal experience and treatment rooms, 11 flexible meeting rooms for up to 250 delegates, classic wedding venue and an 18-hole championship golf course.

About us

We have 49 hotels in our growing UK portfolio, international brands Crowne Plaza and Holiday Inn in addition to the recent purchase of Hallmark Hotels under our belt and all in some fantastic locations, it’s no surprise that LGH Hotels Management is the place to be.