Reception/Reservations Co-Ordinator

Hallmark Cambridge

Located right on the A14, just a mile from the M11 and 5 miles northeast from the heart of Cambridge, Hallmark Hotel Cambridge has ample parking, a beautiful golf course, 136 comfy bedrooms, flexible meeting rooms and a lovely health club " it has absolutely everything you need for a successful business trip or relaxing short break in Cambridge.

The Opportunity

An exciting opportunity has risen for a Receptionist/Reservationist to work within this fabulous hotel. You will be a positive and engaging professional with a passion for making guests smile and will receive guests in a professional and friendly manner, handling all customer check ins’ or enquiries.

As the front facing member of the team, you will ensure you are presentable at all times engaging in positive communication with the team and department. Acting as a professional at all times and delivering consistently exceptional service to all guests.

The Ideal Candidate

  • You will be a passionate and engaging individual
  • Presentalbe with an excellent telephone manner
  • Authentic and engaging individual
  • Highly motivated and pro-active; acting with professionalism and positivity in all interactions
  • Strong organisation and planning skills and the ability to prioritise appropriately
  • Excellent IT skills (MS Office, Financial systems) and numeracy
  • Excellent oral and written communication skills
  • Ability to work under pressure
  • A positive and engaging demeanour
  • Ability to work alone and unsupervised

Benefits

  • Our enviable employee discounts on bedroom rates;
  • Driven and motivational training & development initiatives for career growth with recognised qualifications;
  • Free meals on duty;
  • Pension Scheme;
  • Employee Assistant Programme (EAP);
  • Free uniform;
  • Internal vacancy opportunities;
  • Department Incentive bonus schemes;
  • Everyday discounts from high street retailers and more