Housekeeping Team Member

Hallmark Glasgow

The Hallmark Hotel Glasgow is in an enviable location in the heart of vibrant Glasgow, with fantastic accomodation choices, great leisure club & spa, meeting space and highly popular dining options - this is a great hotel to work!

KEY RESPONSIBILITIES

  • Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures (IHG 5 step cleaning).
  • Replenish guest supplies.
  • Replenish stock supplies on Housekeeping Trolley.
  • Report damage or malfunction in hotel rooms to superior.
  • Maintain a daily room checklist.
  • Report and submits lost and found articles immediately.
  • Report unusual behaviours/activities on floors to Housekeeping Manager/Deputy Housekeeping Manager.
  • Carry out valet services when required including delivery of linen or processing laundry orders.

FINANCIAL RETURNS

  • Control supplies and minimise wastage

PEOPLE

  • Maintain good working relationships with colleagues
  • Attend training when required
  • Constantly improve product knowledge to maximise revenue and the service provided.
  • Attend regular briefing sessions and hotel meetings when required
  • Take a responsible approach towards timekeeping and attendance at work to ensure the department runs efficiently at all times, and to assist in the event of absence cover
  • Have excellent personal presentation and adhere to the company standards of appearance at all times
  • Maintain high levels of enthusiasm and commitment to every task undertaken
  • Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work
  • Participate in your annual review discussion and any subsequent conversations to review performance and objectives

PEOPLE

  • Demonstrate service attributes in accordance with industry expectations and company standards to include:-
    • Being attentive to guests
    • Accurately and promptly fulfilling guest requests
    • Understand and anticipate guest needs
    • Maintain a high level of knowledge which will enhance the guest experience
    • Demonstrate a service attitude that exceeds expectations
    • Take appropriate action to resolve guest complaints
  • Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.
  • Be able to promote the health club/hotel products and services.

RESPONSIBLE BUSINESS

  • To ensure that all areas under their control are maintained to a very high standard of cleanliness and safety in accordance with Company policy, Health and Safety, Statutory Requirements.
  • Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
  • Familiarise yourself with emergency and evacuation procedures.
  • Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager. Obtain a thorough working knowledge of the Health and Safety at Work Act 1974 specifically relating to his/her main area of duty, also to general aspects of the hotel.

Perform other duties as assigned.

Benefits

  • Our enviable employee discounts on bedroom rates;
  • Driven and motivational training & development initiatives for career growth with recognised qualifications;
  • Free meals on duty;
  • Pension Scheme;
  • Employee Assistant Programme (EAP);
  • Free uniform;
  • Internal vacancy opportunities;
  • Department Incentive bonus schemes;
  • Everyday discounts from high street retailers and more