Investors In People Gold award Sunday Times 100 Best Companies to Work For 2016

Newcastle upon Tyne

Our Central Support Office based in Gosforth and is the bustling hub of Parkdean Resorts. This exciting place to work houses all the essential supporting functions for our 71 holiday parks along with our award winning Contact Centre.

This modern office has a great feel, a mix of energetic knowledgeable professionals all working as one unified team to achieve Parkdean Resorts objectives. Based near the centre of Newcastle upon Tyne, it has great transport links.

Holiday Sales Advisor (3 month contract June – September)

At Parkdean Resorts not only are we the UK’s largest holiday park operator but our Contact Centre has won awards for the service we deliver!

We’re looking for individuals who share our passion for Creating Amazing Memories for our customers to join our award winning Contact Centre in Gosforth on an initial 3 month contract with the opportunity to move to an established role after this.

Whether it’s a lodge in the Scottish Highlands or a caravan overlooking stunning views on the Isle of Wight, you’ll be given quality training to ensure you’re an expert when it comes to our parks and accommodation so you can give first class guidance to each and every customer from the vibrant offices in Newcastle.

We sell through service which means we take the time on each call to get to know our customers to ensure it is personal to them and that they trust we are finding the holiday to match their needs.

Customers and people are our heart and soul so that’s why experience isn’t always essential. If you have the passion and drive to exceed targets and deliver world class customer service, we want people like you.

Your main responsibilities will include:

  • Matching customer needs and desires and creating holiday packages that fully meet and exceed their expectations
  • Ensuring your product knowledge continuously evolves to provide the best possible advice and guidance to customers
  • Working as part of a successful team, contributing to the overall targets in key focus areas
  • Taking accountability for personal performance through achievement of personal targets, objectives & KPI’s
  • Pro-actively identifying additional sales opportunities with each customer contact through promotion of additional products
  • Offering flexibility in communication with customers across a variety of mediums including telephony, e-mails & live chat
  • Supporting on park promotions as required, including group opportunities and touring and camping

The successful person will have:

  • A passion for travel and tourism
  • A real passion for customer service
  • Enthusiasm and dedication

What can we offer you?

  • Uncapped commission on top of an hourly rate of £8.00
  • Fantastic team environment
  • 25% discount on holidays for friends, family and yourself
  • Stand-by breaks available at a discounted rate
  • 30% off food across selected Parkdean Resorts parks
  • Free parking and great transport links

To start Creating Amazing Memories with us, apply now!

Apply to advert 3203254

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