Investors In People Gold award Sunday Times 100 Best Companies to Work For 2016

Newcastle upon Tyne

One of our Central Support Offices is based in Gosforth and is a bustling hub of Parkdean Resorts. This exciting place to work houses all the essential supporting functions for our 73 holiday parks along with our award winning Contact Centre.

This modern office has a great feel, a mix of energetic knowledgeable professionals all working as one unified team to achieve Parkdean Resorts objectives. Based near the centre of Newcastle upon Tyne, it has great transport links.


Holiday Sales Advisor

Parkdean Resorts own and manage 73 award winning holiday parks throughout the UK operating under the Parkdean Holidays and Park Resorts banners. The Group was created with the merger of Park Resorts and Parkdean Holidays in November 2015.

JOB ROLE

We are delighted to be recruiting talented Holiday Sales Advisors with strong customer service skills into our expanding and highly ambitious Travel Sales and Service Centre in Gosforth, Newcastle upon Tyne.

Responsibilities will include –

  • Working as part of a team to deliver sales targets in the area of Holiday Hire, Sub Hire, Touring & Camping and holiday extras
  • Focusing on the achievement of individual targets in conversion and revenueHaving the ability to identify sales opportunities to customers on each and every contact
  • Proactively cross sell and up sell on all contacts
  • Taking ownership of performance and always seek ways to improve and deliver results
  • Striving to achieve the quality assurance benchmarks set for the holiday sales team in line with company standards and expectations
  • Taking reasonable care to action transactions of bookings and fulfil service requirement utilising the reservation systems and processes in place
  • Keeping well informed of all 69 Parkdean Resorts holiday parks products and services to enable you to match the needs of our customers
  • Offering flexibility to perform across a variety of contact mediums
  • Taking part in educational visits to the Parks as and when required
  • Supporting on park promotions as required including group opportunities and touring and camping
  • Regularly take part in coaching session’s and one to one development to improve call handling, system skills and procedural issues across the contact centre
  • Taking part in regular product and sales training in order to increase knowledge and expertise in Parkdean Resorts.

The successful candidate will have:

  • Experience in a sales or service environment
  • Excellent written and verbal skills
  • Passion for delivering quality workResilience and self-motivation

If this sounds like you and you think you have Parkdean Resorts potential then apply now!

 

Benefits

  • Competitive rates of pay
  • Discretionary bonus packages
  • Fantastic team environment
  • 25% discount on holidays for yourself, friends and family
  • Stand-by breaks available at a discounted rate
  • Full uniform provided where necessary
  • Full training

Apply to advert 3134023

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