M&E Sales Office Manager

Contract Type - Permanent
39 hours per week

Employment Type - Full Time

Thistle London Heathrow

Located close to Longford, just off the Bath Road, Thistle Heathrow is an Airport hotel which delivers a warm welcome no matter how long or short the stay. It has 264 bedrooms and 14 meeting rooms, the largest one seating up to 700 people - meaning it is also an extremely popular local wedding venue. It is the only hotel that has direct access to Heathrow Terminal 5 by POD in just 5 minutes.

The Role

To ensure that all Conference, meeting and events facilities are sold to the best advantage of the hotel And to supervise the Meetings and Events Sales Office and ensure that all bookings are handled and communicated efficiently and in line with Brand Standards

  • Ensures that all enquiries and bookings for meetings, events and conferences are handled efficiently and maximise sales revenue and overall profitability of the hotel
  • Encourages usage of all facilities in the hotel by Meetings and Events guests in order to maximise sales
  • Keeps function diaries and records accurate and up to date
  • Carries out show-rounds of potential customers, either by prior appointment or on a walk-in basis
  • Organises Conference & Banqueting sales and promotional initiatives and activities
  • Entertains prospective clients where appropriate
  • Carries out telephone sales calls to sell the hotel's facilities
  • Ensures that the Meeting and Events Sales team handle all communications from guests within the required time frame and as per the Brand Standards Works with the Meeting and Events Operations team to ensure that rooms are set up correctly and to the guests' specifications
  • Arranges the hire of Audio-Visual equipment and other extras requested as necessary
  • Produces weekly/daily Function Sheets and ensures that any amendments are communicated to all concerned
  • Communicates with the Finance team to ensure that all prospective customers are correctly credit referenced
  • Communicates accurate information to the Finance team for billing purposes
  • Be aware of glh Hotels group as a whole and refer details or pass on information to other hotels and clients where appropriate
  • Produces data and reports and required by VCGM Takes accountability for departmental forecasts and budgets
  • Has sound knowledge of the fourth payroll system and rotas in line with business needs
  • To lead and manage the Meetings and Events Sales Department so that it performs efficiently and effectively and achieves departmental targets

What we look for

  • Excellent Leadership Skills
  • Attention to detail
  • Excellent Communication Skills
  • Systems knowledge
  • Excellent organisational/planning skills
  • Ability to Lead and Motivate Capacity to Problem Solve
  • Knowledge of Food & Beverage Operations
  • Knowledge of Liquor Licensing Laws (desirable)

What's in it for you?

  • 20 days holiday plus 8 Bank Holidays
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Long Service Awards
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Wonderful Person of the month scheme with cash prizes
  • Childcare vouchers
  • Staff refreshments on shift