Groups Sales Executive

Permanent
39 hours per week

The Royal Horseguards

The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.

The Role

To ensure all enquiries are responded to at the point of enquiry through live quoting where applicable and/or to be accountable for ensuring response times are adhered to, inline with departmental SOP. To ensure the customer journey is seamless and efficient exceeding customer expectations throughout To be proficient at capturing the key information required during the enquiry handling process, through the use of excellent questioning techniques and listening skills, ensuring that the information gathered allows us to source an appropriate diary fit at the desired location To be confident with and understand skills and techniques required for the completion of all types of enquiries from various lead sources e.g Web, Email, Web Chat, 3rd Party Websites, Field Sales Teams & Voice To be passionate in converting all types of business and have the tenacity to convert on the initial call and/or via the use of exceptional proposals and follow up calls using effective sales techniques


What we look for

To be the expert at handling all types of negotiation and management of your live business on the books, recognising what is important to both the customer and the business whilst utilising conversion tools available To be confident in handling of all types of customers including both direct & agencies, understanding how to manage relationships across the two account types To recognise and understand the group and individual properties revenue strategies, sales plan, business mix, competitor sets and use this to guide you when quoting rates / availability To be an advocate for risk taking, understanding the strategies behind achieving this and being confident in ensuring risks are based on knowledgeable decisions To be personally responsible for following up on all enquiries and ensuring all chase activities are completed inline with company standards. To be actively engaged and involved in, team/departmental conversion days working towards specific growth targets and driving sales/revenue conversion To proactively build and maintain excellent working relationships with the National Sales Team, and to use the field sales support network to assist in conversion where required To be an ambassador in representing the department at various industry events where required/applicable such as Trade Shows, Exhibitions, Fam Trips etc. To facilitate property show rounds and other guest meetings (where applicable) and/or to liaise with the hotel teams in the organising and scheduling of customer appointments To be accountable for ensuring each group/event receives a follow up and to ensure feedback is shared with the wider teams To be proactive in identifying opportunities for new business and cross brand exposure in both new and repeat events or wider business opportunities


What's in it for you?

  • Competitive starting salary and Holiday entitlement
  • Discounted hotel rates for yourself and your family across the Guoman and Thistle group
  • A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers
  • The opportunity to work within an organisation committed to personal and career development
  • Pension and Healthcare schemes
  • Uniform (where applicable) and meals on duty