Safety & Security Team Member

39 hours per week

Drawing on the legacy of the guests who stayed here in decades past " and an inspiration to those who are yet to write their own story " Hard Rock Hotel London at Hyde Park stands alone as a haven for music lovers and cultural explorers everywhere.

Located on the corner of Oxford Street and Park Lane, we pay tribute to former residents such as Jimi Hendrix, Diana Ross, Bob Dylan and Buddy Holly with an incredible memorabilia collection and original artwork in every bedroom.

The hotel boasts an onsite Hard Rock Cafe, Hard Rock Cocktail Bar, Hotel GMT Bar and a Rock Royalty Lounge. So, whether our guests are ready to rock London’s nightlife, enjoy a well-earned family holiday, host that all-important business meeting or indulge in a romantic evening for two, they will find everything they need " because, in the end, everyone wants to be treated like a rock star.

The Role

The responsibility of Safety & Security Team Member is to safeguard the hotel property, our guests, staff and all associated property. To work as part of the Front of House team to provide an efficient and professional security service.

Job Responsibilities:

  • Maintains a presence in public areas and identifies any suspicious persons or objects
  • Has a good awareness of relevant security regulations, carries out statutory requirements of these regulations and ensures records kept as necessary
  • Administers, maintains and monitors the CCTV system, supplying copies of DVD incidents to the Police when required
  • Oversees and maintains the Guest key system and guest safes
  • Attends and reacts to all Fire Alarms and plays a leading role during any investigations or evacuations of the Hotel
  • Assist in all searches for suspect devices and investigates any reports of suspect items, bags or objects
  • Investigates all accidents, incidents and crimes or suspected crimes as appropriate
  • Ensures that colleagues follow company policies relating to smoking and drinking alcohol and reports any infringements of policy to Value Centre GMs
  • Reacts to all emergencies and takes appropriate action in respect of police, fire and local authorities or otherwise
  • Reports all security, health and safety and fire hazards taking whatever action is possible to eliminate risks to persons and property
  • Assists with Contractors requiring out of hours access in respect of Banqueting function set-ups/set breakdowns and maintains casual observation in respect of equipment associated with these events
  • Carries out a correct and efficient handover at the start or end of a shift and informs Safety and Security Team Leader of any incidents and events which may require further enquiry
  • Handles situations discreetly and without a resort to force, showing politeness and restraint at all times
  • Maintains the accuracy of daily Security Log and Security Reports and required by the Safety and Security Team Leader

What we look for

There are no scripts to memorise, no sleepy music, no boring uniforms. We want you to bring your style, creativity and personality to work and help us deliver amplified guest service that rocks.

We would love to hear from you if:

  • You have a genuine passion for the hospitality industry and for delivering exceptional customer service
  • You have a fantastic personality and love helping to create great experiences
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What's in it for you?

  • 20 days holiday plus 8 Bank Holidays
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Long Service Awards
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Wonderful Person of the month scheme with cash prizes
  • Childcare vouchers
  • Staff refreshments on shift