M&E Team Leader

0 hours per week

The Royal Horseguards

The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.

The Role


To ensure that all meetings and events run smoothly and as per the Guest’s specifications at all times. To set up and prepare rooms and facilities for events and provide service to guests throughout events, ensuring that we meet and where possible exceed the expectations of our guests.


  • Maintains a good level of knowledge of departmental and Brand Standards
  • Cleans and sets up function rooms as per the Brand Standards and in line with weekly function sheets
  • Sets up Audio/Visual aid equipment and erects room decorations and displays where necessary
  • Serves all refreshments/meals to M & E guests in line with the requirements on the weekly function sheets
  • Sets up buffets and table bars as per the Brand Standards and in line with weekly function sheets
  • Serves food and beverages at tables, buffets and bars, understands procedures of plates/silver service
  • Takes orders for additional food, wine, etc and promotes add on sales where appropriate
  • Speaks with guests and discuss any complaints or problems and deals with these immediately where possible
  • Refers complaints or problems to M&E Team Leader where necessary
  • Answers guest calls from function rooms promptly
  • Keeps banqueting back of house areas and kitchen clean and tidy when on shift
  • Assists with other Food & Beverage departments as and when needed
  • Requests sufficient stocks of linen, furniture, tableware and other equipment as necessary
  • Carries out post-function procedures, returning any unused liquor and food to the appropriate department and disposing of waste material safely
  • Operates cloakrooms as required

What we look for

  • Excellent Leadership Skills
  • Attention to detail
  • Excellent communication Skills
  • Systems knowledge
  • Excellent organisational/planning skills
  • Ability to Lead and Motivate
  • Capacity to Problem Solve
  • Knowledge of Food & Beverage Operations
  • Skill in communication

What's in it for you?

  • Competitive starting salary and Holiday entitlement
  • Discounted hotel rates for yourself and your family across the Guoman and Thistle group
  • A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers
  • The opportunity to work within an organisation committed to personal and career development
  • Pension and Healthcare schemes
  • Uniform (where applicable) and meals on duty