Reservations Coordinator

Contract Type - Permanent
40 hours per week

Employment Type - Full Time

Thistle City Barbican

Thistle City Barbican is one of our largest London properties with 463 bedrooms, a restaurant, two bars, 13 meeting and event rooms and an Otium Health and Leisure Club. It is close to the Barbican Centre Health and also within walking distance of Shoreditch and Hoxton Square. Its proximity to The City and the Barbican Centre make for a great mix of leisure and business guests.

The Role

JOB PURPOSE SUMMARY:

To Identify and action bookings errors and special requests ahead of the guests arrival, to enable a flawless check-in experience and prevent revenue loss.

JOB RESPONSIBILITIES / MAIN DUTIES:

  • Guest Experience & loyalty. 
  • Consistently offer professional, friendly and engaging service. 
  • Keep updated with hotel product knowledge.
  • Ensure profiles are managed correctly for future guest stays, ensuring they reflect stay frequency.
  • Action traces set for reservations admin in a timely manner and set traces for other departments to facilitate guest requests.
  • Maintain and update guest / company / agent profiles in line with the reservations business process as appropriate.
  • To ensure that guest information remains confidential and is not given to unauthorised persons.
  • Quality Complete arrival checks to ensure all reservations are accurately loaded, data entry standards for Opera are maintained and guest requests have been managed.
  • Make sure task list is completed and signed by line manager. 
  • Review reservations made to ensure quality of entry.

What we look for

SKILLS AND ATTRIBUTES

  • Very good attention to detail
  • Accurate Problem solver
  • Highly guest focussed with a passion for great service and a drive for guest satisfaction Ability to meet deadlines and work effectively under time constraints
  • Ability to work effectively both independently and as a team
  • Display flexibility and resilience
  • Can demonstrate commercial awareness within the context of their role
  • Highly Guest Focussed with a passion for great service and a drive for guest satisfaction

What's in it for you?

  • Competitive starting salary and Holiday entitlement
  • Discounted hotel rates for yourself and your family across the Guoman and Thistle group
  • A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers
  • The opportunity to work within an organisation committed to personal and career development
  • Pension and Healthcare schemes
  • Uniform (where applicable) and meals on duty