Retail Manager

39 hours per week

The Cumberland

The Cumberland Hotel is a 4-star deluxe hotel in the West End of London, just off Oxford Street. The hotel offers a combination of contemporary design throughout 1019 bedrooms, as well as meeting rooms and the modern Brasserie restaurant. The hotel also has its own destination Momentus bar, as well as a dedicated conference centre.

The Role

This individual will direct retail operations while ensuring that the business is maximising its potential. He/she will be responsible for the financial results of the department as well as development and retention of human capital. PRIMARY RESPONSIBILITIES • People - To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock. • Guest Experience - To provide an authentic experience that “rocks” for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides amplified service. • Profit - To operate a financially profitable retail business operation. • Sales - To grow the business by using innovative sales and marketing concepts. • Coordinate operations between departments. • Teach/coach and document employees who fail to meet standards to maintain a high quality workforce. • Present a professional image to employees, guests, clients, owners and investors. • Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business. • Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits. • Develop and maintain positive relationships within the business and social community. • Spearhead philanthropic initiatives. • Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations. • Maintain low staff turnover rate and high morale. • Operate ethically to protect the image of Hard Rock. • Utilize programs designed to help Save the Planet.

What we look for

EXPERIENCE, EDUCATION, AND CERTIFICATIONS • Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital. • Proven track record of making high quality decisions and the ability to make complex decisions. • Applicable standard of education is required. SKILLS • Strong leadership behaviors coupled with the technical skill set to drive the business toward success. • Adherence to health/safety and food safety regulations. • Must possess strong communication and listening skills, excellent speaking, reading and writing. • Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. • Multiple language abilities a plus, fluency in English required. PHYSICAL DEMANDS • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. • Ability to sit for extended periods of time. • Ability to make repeating movements of the arms, hands, and wrists. • Ability to express or exchange ideas verbally and perceive sound by ear. • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. • Ability to turn or twist body parts in a circular motion. • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. • Ability to travel via auto or airplane for long periods of time.

What's in it for you?

  • Competitive starting salary and Holiday entitlement
  • Discounted hotel rates for yourself and your family across the Guoman and Thistle group
  • A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers
  • The opportunity to work within an organisation committed to personal and career development
  • Pension and Healthcare schemes
  • Uniform (where applicable) and meals on duty