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My Account

Switchboard Operator

The Role

As a Switchboard Operator you will respond to incoming telephone calls accordingly to external and internal guest queries. You will be expected to work closely with other departments such as Front Office, Housekeeping, Security, Reservations, Security, and Human Resources.

Key Duties and Responsibilities of the Switchboard Operator:

- Outstanding customer care at all times
- Ensure that all telephone calls are answered courteously and efficiently, within the company brand standards
- To take messages for guests and management ensuring that they are accurate, clear and delivered promptly
- To report and log all maintenance faults which occur on the Hotel's switchboard and telephone system
- To handle emergency calls immediately, ensuring that comprehensive and accurate information is relayed
- Maintain all equipment and work areas
- To ensure the handover of undelivered messages or outstanding matters to the next person on duty
- To ensure that lines are open, closed and charged correctly for all function rooms on a daily basis

Skills & Experience required by the Switchboard Operator

-- Previous customer service experience is essential
- A capability and commitment to delivering high levels of customer care
- A smart and professional appearance
- A positive attitude and excellent communication skills
- Experience of working as part of a winning team
- Ability to remain calm whilst under pressure
- Computer literacy Previous high volume hotel front office experience is preferable


The Hotel

ME by Meliá is a personality-led, lifestyle brand that seeks to fuse innovative style with local tastes captivating clientele with a love for contemporary art and design, international cuisine, fashion and world music. We currently have ME hotels in 9 destination cities: London, Madrid, Mallorca, Ibiza, Milan, Cabo, Cancun, Miami and Sitges; ME Caracas and ME Dubai will open in 2018 and ME Barcelona and ME Doha will open in 2019.

Contemporary luxury lifestyle hotel, ME London, is the flagship property for the ME by Meliá brand, located on the Strand in the cultural heart of London. The UK’s first Foster + Partners’ hotel, ME London is one of the leading hotels in the capital offering 157 exquisitely-designed guestrooms (a quarter featuring private balconies), including 15 suites, and ultra-luxurious Suite ME, a two storey penthouse in the turret of the building. The brand has been built on first-rate service, and ME London is no exception. Each guest's stay is orchestrated by the dedicated hotel team; ensuring each and every guest has an unforgettable experience.

Proud to have been awarded Stylish Luxury Hotel of the Year 2017, Favourite Urban Hotel 2016 and Best City Hotel UK 2016, these are just some of our accolades. Follow ME London on Facebook, Twitter and Instagram: @MELondonHotel


A fun, engaging working environment
28 days’ holiday inc. bank holidays (pro rata)
Workplace Pension
Meals on duty
Childcare vouchers
Uniform & Dry cleaning
Social Activities
A discount programme for you, your friends and family to stay in Meliá Hotels International properties around the world
Cross-training opportunities