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Guest Service Agent

The Role

We are looking for a friendly and courteous Guest Service Agent to join the team at Melia White House.

The Guest Service Agent is responsible for managing the first impressions of our guests, ensuring they have a memorable stay with us.

A successful Guest Service Agent will actively demonstrate excellence in customer service at all times. You will anticipate and identify guests expectations, ensuring that their needs are met and where possible exceeded.

You will ensure that all guests are greeted and acknowledged immediately on arrival at the desk and assist them with any enquiries which they have.

You will be required to be knowledgeable of all activities and events happening at the hotel and the local areas in order to provide fantastic customer service. Additionally you will work closely with the reception team, assisting them with check in / check out during busy periods.

If you are passionate about the importance of customer service and delivering an exceptional experience to guests apply now. We are looking for people with a desire to grow a career in the hospitality business, who are adaptable and keen to learn, and determined to succeed!

The Hotel

Meliá Hotels & Resorts are located in major cities and tourist destinations across the world and are renowned for their perfect combination of design, functionality and privileged locations. Here at Meliá you’ll be working with a team of people who are passionate about what they do, day-in day-out, offering exceptional customer service. If you have an eye for detail, are constantly looking to improve and develop yourself every day in an environment that stands out from the mainstream of modern hospitality, then you belong with Meliá. It is not our job, it is our passion.

London is one of the most vibrant cities in Europe and is home to world business, finance, shopping dining and the arts. Meliá White House is located in the heart of this cultural capital of the world, just a short walk from Regent’s Park. This 4-star deluxe hotel has 581 rooms, 112 apartments, 9 meeting rooms, 2 restaurants and a cocktail bar; a fitness centre and an executive lounge. The hotel’s unique location, award- winning food offering and true passion for service makes every stay a truly memorable experience.


Recognition schemes, pension, “refer a friend” bonuses.

28 days’ holiday including 8 public holidays.

Meals on duty, uniform, season ticket loans, healthcare, Perkbox discounts.

Development including cross-training, development programmes and language classes.

Social events and paid volunteering.

Discounts for you, friends and family to stay at Meliá worldwide.