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Personal Assistant to General Manager / Executive Assistant

The Role

Personal Assistant to General Manager / Executive Assistant

A rare opportunity has arisen to join the Executive Office at ME Hotel London as an Executive Assistant to the General Manager.

In this role, you will provide high quality, personal and administrative assistance to the General Manager.

We are looking for a highly motivated individual who is keen to progress in a fast growing, international hotel chain.

In return for your dedication and loyalty, we offer a great working environment with competitive benefits and an excellent potential for career development.

Daily duties will include:

- Serving as a gatekeeper and point of contact between the executives and internal/external clients
- Maintain diaries, arrange meetings & appointments and provides reminders
- Take dictation and minutes at meetings
- Receive calls, takes messages and route incoming and outgoing correspondences
- Handles queries and requests affably and efficiently
- Facilitate travel arrangements (flights, trains, hotels, restaurants, travel allowances, etc.)
- Assist with travel for family members when required
- Maintains an efficient documentation and filing system
- Carries out basic research and information gathering for special assignments
- Resolve office-related discrepancies and respond to requests or issues
- Ensure that all materials for meetings are prepared and distributed in a timely manner
- Attend meetings to provide administration support via accurate dictation and note taking if required
- Manage emails from own account
- Regularly review General Manager’s emails, forwarding and bringing to the attention of others as appropriate
- React and respond on behalf of General Manager when required, prioritising what is important and urgent
- Coordinate the yearly Hotels Christmas post – incoming and outgoing
- Implement and maintain an efficient filing system for the General Manager
- Be the first point of contact for any telephone enquiries for the General Manager, ensuring all messages are forwarded/actioned quickly and efficiently
- Liaising with Reception/Reservations daily to identify customer/guests of interest that General Manager should be notified about
- Perform secretarial and administrative duties, producing accurate presentations, documents and general correspondence in a timely manner
- Co-ordinate, prepare and reconcile all General Manager’s expenses
- Undertake ad-hoc administrative/project work as directed

The Ideal Candidate

Education: Minimum of degree in management or secretarial

Specialized knowledge: General office administration, Scheduling, Telephone Skills, Typing, Documentation Skills, Meeting Planning, Good understanding of Hotels / Hospitality

Skills: Proficiency in Microsoft Office (Excel, Word and Power point), Good appreciation of technology, Able to work in a fast paced environment, Good time management, Team player, Analytical ability and aptitude in problem-solving, Self-motivated and self-governed


The Hotel

ME by Meliá is a personality-led, lifestyle brand that seeks to fuse innovative style with local tastes captivating clientele with a love for contemporary art and design, international cuisine, fashion and world music. We currently have ME hotels in 9 destination cities: London, Madrid, Mallorca, Ibiza, Milan, Cabo, Cancun, Miami and Sitges; ME Caracas and ME Dubai will open in 2018 and ME Barcelona and ME Doha will open in 2019.

Contemporary luxury lifestyle hotel, ME London, is the flagship property for the ME by Meliá brand, located on the Strand in the cultural heart of London. The UK’s first Foster + Partners’ hotel, ME London is one of the leading hotels in the capital offering 157 exquisitely-designed guestrooms (a quarter featuring private balconies), including 15 suites, and ultra-luxurious Suite ME, a two storey penthouse in the turret of the building. The brand has been built on first-rate service, and ME London is no exception. Each guest's stay is orchestrated by the dedicated hotel team; ensuring each and every guest has an unforgettable experience.

Proud to have been awarded Stylish Luxury Hotel of the Year 2017, Favourite Urban Hotel 2016 and Best City Hotel UK 2016, these are just some of our accolades. Follow ME London on Facebook, Twitter and Instagram: @MELondonHotel


A fun, engaging working environment
28 days’ holiday inclusive of bank holidays
Workplace Pension
Meals on duty
Childcare vouchers
Uniform & Dry cleaning
Social Activities
Melia Rewards discount programme for you & your friends & family
Career development