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Guest Relation Manager

The Role

Guest Relation Manager

You will create the AURA for ME London assuring the delivery of the brand promise to our guests. We are looking for a Guest Relation Manager who is creative, innovative & can create personalised service moments and has passion for our brand.

The Aura Manager is not only managing our Guests Relation and handling complaints, at ME London we set a new era of guest satisfaction management where our AURA team manage every details of our guests stay and turn it to a memorable experience/journey by our unique and creative approached and ideas.

The Guest Relation Manager is part of the leadership committee of the hotel managing a team of five to ensure our Aura vision its translated to action around the hotel.

The Hotel

ME by Meliá is a personality-led, lifestyle brand that seeks to fuse innovative style with local tastes captivating clientele with a love for contemporary art and design, international cuisine, fashion and world music. We currently have ME hotels in 9 destination cities: London, Madrid, Mallorca, Ibiza, Milan, Cabo, Cancun, Miami and Sitges; ME Caracas and ME Dubai will open in 2018 and ME Barcelona and ME Doha will open in 2019.

Contemporary luxury lifestyle hotel, ME London, is the flagship property for the ME by Meliá brand, located on the Strand in the cultural heart of London. The UK’s first Foster + Partners’ hotel, ME London is one of the leading hotels in the capital offering 157 exquisitely-designed guestrooms (a quarter featuring private balconies), including 15 suites, and ultra-luxurious Suite ME, a two storey penthouse in the turret of the building. The brand has been built on first-rate service, and ME London is no exception. Each guest's stay is orchestrated by the dedicated hotel team; ensuring each and every guest has an unforgettable experience.

Proud to have been awarded Stylish Luxury Hotel of the Year 2017, Favourite Urban Hotel 2016 and Best City Hotel UK 2016, these are just some of our accolades. Follow ME London on Facebook, Twitter and Instagram: @MELondonHotel


  • A fun, engaging working environment
  • A competitive salary package with an optional pension scheme
  • 20 days’ holiday plus 8 bank holidays (pro rata)
  • Free meals on duty
  • Uniform and dry cleaning
  • Childcare vouchers
  • A discount programme for you, your friends and family to stay in Meliá Hotels International properties around the world
  • Cross-training opportunities