TOPSHOP / TOPMAN Team Trainer, London Oxford Circus


Working Here

You will play a key part in our vision for TOPSHOP TOPMAN Oxford Circus to be “The #1 Fashion Destination”. You work with the Regional L&D team of the Oxford Circus Flagship Store to support and drive the Store and National L&D Strategy. You will be training all new starters through the Induction process, setting expectations of Flagship Service through delivery of Service Training for the Shop Floor and Till Point. Your aim is to ensure each new starter receives the best first impression and insight into one of the most iconic Fashion Stores in the world. You role model service behaviours at all times, responding to retail needs and store calendar events, through the design and delivery of creative training solutions.

The Job

You report into the Regional L&D Officer and work as part of the Regional HR, Recruitment and L&D Team at the Topshop Topman Flagship. You are a natural self-starter & motivator with a passionate, engaging and enthusiastic delivery style. You are seen as a Brand Ambassador, approachable at all times whilst having confidence in building and sustaining relations with your business partners. You are able to design training solutions which reflect what’s needed in an ever-changing fast paced business. You will take ownership in supporting the learning requirements of the largest population in store, which has a total head count of approx. 750 sales advisor employees. You will role model operational excellence through sharing expertise, attention to detail and an organised approach. You will work with the pace and energy to reflect the buzz and atmosphere of our ‘one of a kind’ Flagship Store.

Must Haves

  • You must have experience in L&D / Recruitment in a retail environment. 
  • You will have strong communication skills and can motivate the team to work in a fast paced environment.
  • You are knowledgeable of and work within the legal requirements surrounding the recruitment process, ensuring all candidates receive a positive experience of TOPSHOP/TOPMAN.
  • You are aware of what the competition are doing in relation to people, providing feedback and relevant suggestions to the Management team.
  • You see service is your number one KPI and understand how internal service links to giving great customer service.
  • You demonstrate passion and commitment towards your own development and inspire the team to do the same. 
  • You are able to deliver a consistent and engaging candidate recruitment experience utilising brand resources.
  • You are able to respond to feedback in a positive and professional way and support team members to do the same.
  • You demonstrate an ability to react quickly to changing situations and deliver at pace. 
  • You effectively influence the management team around people priorities, gaining buy in to planned initiatives.

Added Extras

Please visit our 'Benefits' section for all the perks for working at TOPSHOP TOPMAN.