M&E Team Member

Contract Type - Casual
0 hours per week

Employment Type - Casual

Amba Hotel Marble Arch

The 4 star Amba Hotel Marble Arch, located just off Oxford Street and a short walk from the West End and Hyde Park is the latest addition to Amba Hotels. With 692 stylish and spacious bedrooms, the latest technology and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.

The Role

Our ambition is to become the world's best-managed hospitality company, delivering the best guest-centred experience in the industry.  Our Radical Hosting service ethos underpins everything we do and gives us a unique position in the industry.  We aim to lead not only in guest satisfaction, but also in employee engagement and believe in a ‘never worry alone’ culture and three simple words that define the way we work, passion, integrity & honour. 

JOB PURPOSE SUMMARY:

  • To ensure that all Conference, meeting and events facilities are sold to the best advantage of the hotel
  • To supervise the Meetings and Events Sales Office and ensure that all bookings are handled and communicated efficiently and in line with Brand Standards
  • To lead and manage the Meetings and Events Sales Department so that it performs efficiently and effectively and achieves departmental targets

JOB RESPONSIBILITIES / MAIN DUTIES

  • Ensures that all enquiries and bookings for meetings, events and conferences are handled efficiently and maximise sales revenue and overall profitability of the hotel
  • Encourages usage of all facilities in the hotel by Meetings and Events guests in order to maximise sales
  • Keeps function diaries and records accurate and up to date
  • Carries out show-rounds of potential customers, either by prior appointment or on a walk-in basis
  • Organises Conference & Banqueting sales and promotional initiatives and activities
  • Entertains prospective clients where appropriate
  • Carries out telephone sales calls to sell the hotel’s facilities
  • Ensures that the Meeting and Events Sales team handle all communications from guests within the required time frame and as per the Brand Standards
  • Works with the Meeting and Events Operations team to ensure that rooms are set up correctly and to the guests’ specifications
  • Arranges the hire of Audio-Visual equipment and other extras requested as necessary
  • Produces weekly/daily Function Sheets and ensures that any amendments are communicated to all concerned
  • Communicates with the Finance team to ensure that all prospective customers are correctly credit referenced
  • Communicates accurate information to the Finance team for billing purposes
  • Be aware of glh Hotels group as a whole and refer details or pass on information to other hotels and clients where appropriate
  • Produces data and reports and required by VCGM
  • Takes accountability for departmental forecasts and budgets
  • Has sound knowledge of the fourth payroll system and rotas in line with business needs

What we look for

PERSON SPECIFICATION

  • Excellent Leadership Skills
  • Attention to detail
  • Excellent communication Skills
  • Systems knowledge
  • Excellent organisational/planning skills

SKILLS AND ATTRIBUTES

  • Ability to Lead and Motivate
  • Capacity to Problem Solve
  • Knowledge of Food & Beverage Operations
  • Skill in communication

EDUCATON/PROFESSIONAL QUALIFICATIONS

  • Knowledge of Liquor Licensing Laws (desirable)

What's in it for you?

  • Competitive starting salary and Holiday entitlement
  • Discounted hotel rates for yourself and your family across glh. portfolio of hotels.
  • A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers
  • The opportunity to work within an organisation committed to personal and career development
  • Pension and Healthcare schemes
  • Uniform (where applicable) and meals on duty