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Topshop Topman - Retail Communications Coordinator, Colegrave House, 70 Berners Street

Who We Are

Our Global Vision is to be the worlds fashion authority. Endorsed by opinion formers and accessible to everyone, we are an authentic British Brand with world class standards. A fashion-insider that constantly innovates through its brave and irreverent approach, providing fashion leadership to style-minded individuals.

The Job

As Retail Communications Coordinator, you will be responsible for publishing content to stores and the retail field team. You will also be responsible for the creation of communication and supporting with maintaining the communication tool. The Retail Communications Coordinator will have key relationships with Store Managers, Area Managers and all head office teams.

Day to Day

  • Responsible for publishing content and surveys
  • Creates and publishes Weekly newsletter
  • Creation of ad hoc store updates
  • Creation of store communication packs for key launch events
  • Uploading and ensuring that all published content is applicable for the audience targeted
  • Write, edit and create accurate copy to a high standard
  • Ensuring consistency across the communication tool
  • Work with depts. to ensure feeds are regularly updated and content refreshed
  • Supports with basic artwork
  • Supports Manager with project work
  • Checks communications are fit for purpose
  • Drives new initiatives and ideas for communication campaigns
  • Manage store and field team incentive programs
  • Lead the delivery of prioritised, strategic communication campaigns
  • Support and influence the required cultural shift across head office to drive two way communication
  • Manages app stats, reporting and actions
  • Support communication tool development and drives innovative ideas to continually improve
  • Ensure single tone of voice in all communication
  • Bring alive our communication campaigns in an engaging and involving way
  • Recognise our teams communication needs, using the insight to develop effective and appropriate communication aligned to strategy and culture

Must Haves

  • Attention to detail and good organisation skills
  • Effective time management and ability to prioritise workloads
  • Resilient, pace and innovation
  • Good interpersonal and networking skills
  • Great written communication skills with the ability to present information to a range of audiences in a clear, accurate and concise way
  • Good verbal communication skills
  • A passion for all things social media
  • Ability to work effectively in a team and on own initiative
  • Background in Retail – must have previous experience in a store environment
  • Degree in communication, marketing, PR or journalism desirable
  • Previous experience in communication incl. managing own blog desirable
  • Good knowledge of InDesign and Photoshop and Microsoft packages
  • Mac proficient
  • Excellent IT Skills

Added Extras