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Topshop Topman Loss Prevention & Security Deputy Manager, London Oxford Circus

Who We Are

An iconic landmark in London retail, our Oxford Circus Flagship Store is an essential destination for the fashion-forward all over the world. Our passionate teams and their commitment to keeping us at the cutting-edge of high-street retail make this a fast-paced and challenging place to work. TOPSHOP TOPMAN is constantly evolving and it’s hugely rewarding working in Oxford Circus. There are so many opportunities to grow professionally, learn new things, build connections - and make a big impact.

The Job

As Loss Prevention and Security Deputy Manager you will lead your team to deliver the Topshop & Topman Customer and Brand vision and inspire outstanding customer service. You will work with numerous functions including the retail team in store, Head Office and external contractors to achieve a reduction in stockloss and increase loss prevention and security measures. You will co-ordinate the perfect operational requirements, design and drive a loss prevention strategy and resolve security challenges safely.
You will support the Loss Prevention & Security Brand Manager in delivering the service proposition for the store and ensuring that the customer is at the heart of what we do.

Day to Day

The Loss Prevention & Security Deputy Manager has responsibilities for the Oxford Circus Global Flagship and will support the London Region.
You are an expert in security and loss prevention and will be responsible for Loss Prevention Assistants and Uniformed Security Guards. You will deliver the highest Loss prevention and Security standards through the teams you work with, the relationships you build with internal and external parties and through the effective management of the flagship's numerous contractors.
You will manage both pre-planned and “dynamic” store events such as product launches, stocktake, protests and security incidents.

Must Haves

  • An expert in security and loss prevention 
  • Ability to deliver the highest Loss prevention and Security standards.
  • Able to build relationships with internal and external parties and through the effective management of the flagship's numerous contractors.
  • You have an understanding of the SIA, PACE and criminal law
  • Service is your number 1 KPI and you exploit all opportunities to ensure that the customer is delighted with interactions.
  • You are calm under pressure and can make quick decisions which will not damage the brand’s reputation and integrity.
  • You are able to identify any risk of loss through internal/external/back of house factors and can develop and implement the necessary procedures to reduce stock and cash loss in store.

 

Added Extras

TOPSHOP TOPMAN isn't just an exciting place to work; you also get some great benefits for being part of the team. We offer great staff discount across all the Arcadia brands, which includes a discounted clothing allowance so you can stay up to date with the current trends. On top of that, you'll be enrolled into our company pension scheme, and be able to grow with support from our amazing development offer.