M&E Sales Team Leader

Contract Type - Permanent
39 hours per week

Employment Type - Full Time

Amba Hotel Charing Cross

Refresh and recharge in the heart of London's Charing Cross in our 4 star luxury hotel. This grand railway hotel is just a stone's throw from Trafalgar Square and the Strand. Enjoy the buzz of London's busy city streets, world class shopping and entertainment before returning to the peaceful haven of Amba Hotel Charing Cross.

The Role

Greet guests in a warm and friendly manner. Comply with data protection and all related policies Take enquiries and bookings for all meeting rooms in an efficient manner and encourage maximum sales revenue for the overall profitability of the Hotel and in line with Company standards. Record all information systematically using the appropriate event enquiry form and sales enquiry summary. Promote and encourage full usage of all facilities within the hotel to maximise sales. Engage in showrounds of potential customers. Liaise closely with the operations team to ensure that rooms are properly set out and clients expectations are met. Be present to meet and greet clients as appropriate. Ensure that released and cancelled enquiry forms are recorded and filed for future business opportunities. To be proactive with sales activities. Contact guests who have used the hotel meetings and events facilities to maintain profile using the post event/conference questionnaires. Oversee and maintain an effective historic, current and follow up filing system. Prepare mailing lists and mail merges. Maintain an up to date stock of sales literature and stationery. Follow up for signed contracts direct with customers. Produce a detailed function sheet on a weekly basis. Order required conference equipment. Produce and issue standard offer letters, confirmation letters and contracts. Ensure correct accounting instructions are in place for all invoices and that agent and company profiles are attached to PM rooms where appropriate and to ensure that all charges are posted correctly. Assist with the forecasting of business ensuring that rates are maximised during strong periods and the relevant action is taken place in order to improve performance during weak periods. Attend weekly strategy meetings and Function sheet meetings Identify any new business opportunities and ensure they are developed through all sales channels. Complete the M&E conversion report on a monthly basis. Be responsible for and manage the M&E diary. Carry out any other reasonable tasks. Fully understand equipment and systems in the M&E Sales area. Reports Health and Safety hazards immediately to line manager.

What we look for

  • Establish and promote good internal relationships within your department, Hotel or Support Office, ensuring that we treat our customers and colleagues with care and consideration.
  • Responsible for understanding and adhering to the Company’s service standards as defined in employee induction You are responsible for your own Learning and Development and as such you will; Ensure that you are aware of and adhere to the company’s rules and procedures Engage with the continuous process of training and development including your role in the completion of Reviews; one-to-ones and Performance appraisals.
  • Complete and comply with all relevant training (including Company policies, Company procedures and policies specific to your place of work). These include, but are not limited to; Health & Safety, Fire, COSHH, Food Safety and Licensing, Fire Procedures, Bomb Procedure and Premises Licensing arrangements. Training may take place via the Company e-learning system or by other means.
  • You will have an element of multiskilling within your current role / department and be able to adapt to other relevant departments to enhance your own development within the Hotel.
  • Skills and Attributes Highly Guest Focussed with a passion for great service and a drive for guest satisfaction
  • Comfortable in a font line role facing the public Empathetic and able to build relationships
  • An open personality who is relaxed and natural in their interactions
  • Accurate with good attention to detail
  • Able to create a positive first impression and be an ambassador for the brand and glh
  • Can demonstrate commercial awareness within the context of their role Education/Professional Qualifications (None Specified)

What's in it for you?

  • Competitive starting salary and Holiday entitlement
  • Discounted hotel rates for yourself and your family across glh. portfolio of hotels.
  • A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers
  • The opportunity to work within an organisation committed to personal and career development
  • Pension and Healthcare schemes
  • Uniform (where applicable) and meals on duty