F&B Services Manager

Contract Type - Permanent
39 hours per week

Employment Type - Full Time

Amba Hotel Marble Arch

The 4 star Amba Hotel Marble Arch, located just off Oxford Street and a short walk from the West End and Hyde Park is the latest addition to Amba Hotels. With 692 stylish and spacious bedrooms, the latest technology and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.

The Role

JOB PURPOSE SUMMARY

The purpose of the role of F&B Service Manager is to be fully accountable for the management of the food & beverage outlets. To drive and encourage sales in all areas possible, ensuring standards are maintained and customer service expectations are met. To manage and direct the daily operations, creating an atmosphere of productivity and teamwork amongst all employees within your control

JOB RESPONSIBILITIES / MAIN DUTIES

  • Training and development of staff to be carried out in order to achieve product and service standards as detailed in the SOP.

  • Total compliance with company and hotel accountancy procedures as laid down in accounts manual and established practices.

  • Liaise with function heads in order to ensure that Company practices and procedures are adhered to-seeking advice and guidance when necessary.

  • Compile staff rotas in accordance with anticipated levels of business giving due consideration to strengths and weaknesses of personnel available and ensuring that time sheets are submitted to the wages department in an orderly fashion.

  • Drive revenue and flex costs depending upon the business demands, ensuring payroll percentage is kept in line and revenue targets are achieved.

  • Establish, implement and maintain cleaning schedules throughout the department and where necessary ensure that training in relation to the handling of cleaning materials is carried out and understood, and maintain adequate records.

  • Ensure an effective two-way flow of communication from management to staff and vice versa.

  • Promote a helpful and professional image to the guest giving full co-operation to any client requiring assistance with a caring and helpful attitude.

  • Anticipate guests’ needs whenever possible to enhance quality service and in turn enhance client satisfaction.

  • To be flexible assisting around the Hotel in response to business needs

  • To be fully knowledgeable of all Menus and Drinks lists, Micros operation including managerial procedures, cashiering procedures, hotel rules and procedures.

  • Carry out quality training and coaching in a systematic and professional way to meet the needs of business.

  • Deal with customer complaints/compliments and authorise compensatory allowances within agreed function limits.

  • Promote teamwork within the department and other departments.

  • Support, lead and develop Supervisors within the department to ensure targets are achieved.

  • Organise, manage and control all aspects of the day to day operation of the outlets

  • Comply with and own the Health and Safety aspect, updating Risk Assessments and Health and Safety training.



What we look for

SKILLS/ATTRIBUTES

  • Highly Guest Focussed with a passion for great service and a drive for guest satisfaction

  • Comfortable in a front line role facing the public

  • Empathetic and able to build relationships

  • Confident and charismatic

  • Motivated and leads by example

  • An open personality who is relaxed and natural in their interactions

  • Accurate with good attention to detail

  • Able to create a positive first impression and be an ambassador for the brand and glh

  • Can demonstrate commercial awareness within the context of their role


What's in it for you?

  • Competitive starting salary and Holiday entitlement
  • Discounted hotel rates for yourself and your family across glh. portfolio of hotels.
  • A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers
  • The opportunity to work within an organisation committed to personal and career development
  • Pension and Healthcare schemes
  • Uniform (where applicable) and meals on duty