TOPSHOP / TOPMAN Service Manager, Nottingham

£22.000 - £25.000

Working Here

Our Nottingham store is smack bang in the middle of the Victoria shopping centre which is the hub of the city for shopping. The store is made up of 10 Managers and over 100 team members and 45% of the people who shop in Topshop Topman Nottingham are students (as the city is surrounded by 2 of the largest universities in the UK). The store trades off 2 floors with Topman being in the basement, and is one of the largest stores in the Midlands.

The Job

As a Service Manager, you will inspire and coach your team to deliver the Topshop & Topman customer and brand vision in one of our Flagship stores. You will also work closely with our head office departments to ensure we have the best product in the right place at the right time. This is a true leadership role and you will thrive on driving the business and creating engaged, high performing teams. The customer is at the heart of what we do and your mission is to ensure we put the customer first – always.

Must Haves

  • Management experience in a retail environment (ideally Fashion).
  • Genuine love for TOPSHOP TOPMAN and proud to be a Brand Ambassador.
  • Passion for customer service, ensuring the customer remains at the forefront of everything that the team do.
  • Strong understanding of how to use commercial tools in order to effectively identify risks and opportunities.
  • Strong awareness of local knowledge to pro-actively seek, anticipate and respond to shifting trends and new market opportunities.
  • Engaging leadership style that empowers the team.
  • Proactive approach to self development as well as the development of others.
  • Willingness to take responsibility and accountability for making decisions and communicating them effectively to the team.
  • Creating a culture where well-being matters and good performance is rewarded and recognised.
  • Ability to react quickly to changing situations, and delivering at pace.

Added Extras

Please visit our 'Benefits' section for all the perks for working at TOPSHOP TOPMAN.